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March 18, 2022
Question

Why is my CIS return being rejected?

  • March 18, 2022
  • 3 replies
  • 0 views
I don't know why the return has been rejected - no explanation given - and normal passwords used.

3 replies

March 18, 2022

I'm here to help and ensure you're able to submit CIS returns, alan68.  

 

HRMC might reject your CIS return due to any of the following: 

 

  • You have used the wrong login credentials. To verify it is correct, sign in to the HMRC website.
  • Ensure you're using the right 10-digit Unique Taxpayer Reference (UTR) number.
  • Double-check that you're using the correct PAYE Reference number.
  • Check that your suppliers have the correct references and CIS setup. 
  • Remove any special characters and additional spaces in the subcontractor/contractor name field. Only use letters A-Z and numbers 0-9. 

 

You need to make sure all mentioned information above are correct. You can log into the HMRC website to confirm your credentials.

 

Then, you can contact our QuickBooks Online Support Team.  They can unfile the rejected CIS return so you can re-submit it. Here's how to get in touch with them:

 

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?).
  3. In QB Assistant,enter the topic you need help with. You can also enter questions.
  4. Select Contact Us to connect with a live support agent.
  5. Choose a way to connect with us:
    • Start a chat with a support expert. Live chat all day, M-F.
    • Ask the community  to get help from businesses like yours.
    • Call us. M-F, 8:00 AM to 10:00 PM and S-S, 8:00 AM to 6:00 PM.

 

You can also manage submitting via the HMRC website before the cut off date. This is to ensure you wont obtain a late return penalty. 

 

Check out this link for additional information: Filing CIS in QuickBooks Online. It provides instructions and detailed steps. 

 

Also, running CIS reports in QuickBooks Online is a breeze. With this, you'll be able to review your contractor monthly statement, payment and deduction statement, and summary of the CIS deductions withheld.

 

I'm always around the corner to further assist you in preparing your CIS return. Thanks for dropping by. Take care and have a great day ahead. 

June 19, 2022

I have been trying to do this since 19/11/2020 and although I have raised a ticket it has never been resolved.

June 19, 2022

Hello, spookie. 

 

Thank you for reaching out to the Community.  

 

I believe this post is a duplicate and one of my colleagues already answered it. Let me route you to the original post. Here's the link below:   

 

https://quickbooks.intuit.com/learn-support/en-uk/employees-and-payroll/re-cis-return-rejected-even-though-all-information-and/01/1102482#M9590.

 

You'll learn more about this by visiting this article: How to submit a CIS return in QuickBooks Online.

 

I've also attached some articles you can refer to for your future guidance and detailed steps in managing your CIS:

 

 

I'm always around the corner to further assist you in your CIS return. Take care and have a great day ahead. 

July 19, 2022

I have the same problem and spoke to Quickbooks online assistant and they said there was nothing they could do as the credentials with HMRC must be incorrect!!! They are not and I have managed to log in to the HMRC account successfully with the same information.

 

I used to be able to submit my clients CIS returns using our agent login but this month for some reason they are telling me the password isn't long enough..... it is the same password we always use to log in to HMRC (only 8 characters long) but we have had it for years!  Quickbooks is now telling me my password needs to be over 10 characters long - this cannot be correct.....

July 19, 2022

Hi Leysa, HMRC have recently updated their recommended checklist for CIS authorsiation and the password is now required to be 10 characters long. If you experience any issue submitting your return in QB after updating this, please verify that the username entered is 12 characters in length - this will usually be numeric (0-9), but can also be alphanumeric (A-z + 0-9).