Why is my CIS return being rejected?

I'm here to help and ensure you're able to submit CIS returns, alan68.  

HRMC might reject your CIS return due to any of the following: 

• You have used the wrong login credentials. To verify it is correct, sign in to the HMRC website.
• Ensure you're using the right 10-digit Unique Taxpayer Reference (UTR) number.
• Double-check that you're using the correct PAYE Reference number.
• Check that your suppliers have the correct references and CIS setup. 
• Remove any special characters and additional spaces in the subcontractor/contractor name field. Only use letters A-Z and numbers 0-9. 

You need to make sure all mentioned information above are correct. You can log into the HMRC website to confirm your credentials.

Then, you can contact our QuickBooks Online Support Team.  They can unfile the rejected CIS return so you can re-submit it. Here's how to get in touch with them:

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. In QB Assistant,enter the topic you need help with. You can also enter questions.
4. Select Contact Us to connect with a live support agent.
5. Choose a way to connect with us:
   • Start a chat with a support expert. Live chat all day, M-F.
   • Ask the community  to get help from businesses like yours.
   • Call us. M-F, 8:00 AM to 10:00 PM and S-S, 8:00 AM to 6:00 PM.

You can also manage submitting via the HMRC website before the cut off date. This is to ensure you wont obtain a late return penalty. 

Check out this link for additional information: Filing CIS in QuickBooks Online. It provides instructions and detailed steps. 

Also, running CIS reports in QuickBooks Online is a breeze. With this, you'll be able to review your contractor monthly statement, payment and deduction statement, and summary of the CIS deductions withheld.

I'm always around the corner to further assist you in preparing your CIS return. Thanks for dropping by. Take care and have a great day ahead. 

I have been trying to do this since 19/11/2020 and although I have raised a ticket it has never been resolved.

I have the same problem and spoke to Quickbooks online assistant and they said there was nothing they could do as the credentials with HMRC must be incorrect!!! They are not and I have managed to log in to the HMRC account successfully with the same information.

I used to be able to submit my clients CIS returns using our agent login but this month for some reason they are telling me the password isn't long enough..... it is the same password we always use to log in to HMRC (only 8 characters long) but we have had it for years!  Quickbooks is now telling me my password needs to be over 10 characters long - this cannot be correct.....