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jadegellard
May 31, 2023
Question

why is my email address incorrect on the invoice

  • May 31, 2023
  • 1 reply
  • 0 views

Hello! 

Ive started using quickbooks to invoice for my micro business. 

for some reason, it has my personal email address on the invoices when I go to create one, not my business account email - but have set up my quickbooks with my business email, not personal. 

 

Any idea how to change that? 

TIA

1 reply

A
Ashleigh1
May 31, 2023

Hello Jadegellard, thanks for posting on the Community page, it will be set up in your company information, it has nothing to do with the sign up email, check the sales section of the account and settings and the company settings - Customer email you would need o check and change otherwise it will just use whatever is in the company email if that gets left blank the customer email to see what email has been entered in.  If you are referring to the CC'ed email on the invoices. It will be the email you have on the company settings and on the sales tab>messages>CC/BCC.

J
jadegellardAuthor
May 31, 2023

Hi Ashleigh

 

Thankyou so much! I think that I'm on QuickBooks self assessment, so I cant find the sales tab. can you tell me where he lives? 

 

Best wishes

Jade

G
GeorgiaC
May 31, 2023

Hi Jade, in QuickBooks Self-Employed you'd change this by selecting 'Edit work info' on the toolbar when entering an invoice - a panel will then appear to the right containing the email field. 🙂

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