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S
suesymons
March 13, 2019
Question

Why would quickbooks drop one of my users, when she was using it yesterday?

  • March 13, 2019
  • 1 reply
  • 0 views
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1 reply

T
TaliaI
March 13, 2019


Hello suesymons,

 

Could you please elaborate on what you mean by 'drop'? Can the user no longer access the account?

 

Thanks,

 

Talia

S
suesymonsAuthor
March 13, 2019

No she can't, and I have tried setting her up again, but it says that the user ID is already used.  Then I have tried adding her again using another email address but it goes through the process of signing in to Quickbook Online and then it says that QuickBooks Online is not open and to select another option.  We have also tried to recover, however this sends you in the same circular procedure.  Getting very annoyed.

T
TaliaI
March 13, 2019

Hello suesymons,

 

We appreciate your frustration and apologise, we'll of course get to the bottom of this for you.

 

What happens when she tries to login?

 

Thanks,

 

Talia

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