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May 13, 2021
Question

You asked I’ve not been able to send any invoices and my subscription is saying it’s expired though it’s not. Cancelled subscription and resubscribed but still no luck

  • May 13, 2021
  • 1 reply
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1 reply

MariaSoledadG
May 13, 2021

Let make sure that you've successfully resubscribed to your subscription, info-ollieandmac.

 

You'll want to ensure that you've updated your credit card payment information successfully so you'll be able to send your invoices. To do this, you can follow the steps below.

  1. Sign in as a primary or company admin.
  2. Click the Gear ⚙ icon in the top right, and then Account and settings.
  3. Select the Billing & Subscription tab.
  4. Select Edit ✏️ next to your payment method.
  5. Update your credit card info.
  6. Review the address for your credit card. It must be the same one that appears on your credit card statements.
  7. When you're done, select Save.

Once done, double-check if you can already send an invoice. If not, I recommend reaching out to our support team so they can verify why you're unable to resubscribe to your account. They can also pull up your account in a secure environment. You can follow the steps below.

  1. Select the Help menu.
  2. In the Assistant window, enter Talk to a human.
  3. Enter your brief concern in the field.
  4. Type in/click I still need a human until you see the Get help from a human option.
  5. Choose a way to connect with our support.

You may also want to visit these articles for your reference: Account Management

 

Please touch base with us if you still encounter issues in resubscribing your account. I'll be right here to help.