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February 19, 2020
Question

Are there problems connecting to standard bank south africa

  • February 19, 2020
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

February 19, 2020

Hi @paul97,

 

I've checked our database for any reported issues, and the Standard Bank of South Africa isn't on the list. 

 

With that said, I suggest going through the steps below to resolve this issue:

  1. Open your browser's private window. This disables the cache, which is the usual cause of unexpected browser behaviors. 
    • Google Chrome: Ctrl + Shift + N
    • Microsoft Edge: Ctrl + Shift + P
    • Firefox: Ctrl + Shift + P
    • Safari: Command + Shift + N
  2. If that works, go back to your regular browser and clear its cache
  3. You can also open an alternative browser available for you. Attempt to connect your online bank from there.

A quick heads up, I've searched for Standard Bank using a test account and found 2 of them. 1 says Standard Bank (South Africa) - Business Banking, which makes the other one for Personal Banking. Please ensure that you connect to the correct online bank account. 

 

In case you need to import your bank transactions to your QuickBooks Online company, you can view this article for the steps: Manually upload transactions into QuickBooks Online.

 

Feel free to leave a comment below if you have additional queries. I'll get back to you as soon as I can.