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K
kelly31
April 12, 2022
Question

Cannot connect Nedbank accounts

  • April 12, 2022
  • 2 replies
  • 0 views
I received emails this morning advising that the issue (155) with Nedbank had been resolved. BUT when there were first issues, I disconnected my Nedbank accounts in an attempt to resolve. Now I am unable to reconnect them and get the error 155A and a message that Nedbank blocks QBO! So this issue is NOT resolved as far as I'm concerned. It has been more than a month now! What is being done?

2 replies

Adrian_A
Adrian_A
April 12, 2022

I appreciate you for posting this issue, kelly31.

 

I'm here to share how you can connect your bank to QuickBooks Online.

 

Since Nedbank blocks QuickBooks permission, you can reach out to Nedbank's support to allow the connection.

 

At this time, Nedbank hasn't told us when they'll begin allowing these connections again. If the issues remain unresolved, ask your bank representative to escalate the case through our OFX Connectivity page (English only) for resolution. 

 

As a workaround, you can upload your bank transactions into QuickBooks Online using WebConnect. Here's an article as your guide: Manually upload transactions into QuickBooks Online.

 

Afterward, you can categorise them to their correct accounts.

 

I'm just a post-away if you need help in uploading the items. I've got your back!

K
kelly31Author
April 12, 2022

Hello, @Adrian_A 
Thanks for the reply, but as I am a freelance bookkeeper and it is my client's online banking, I cannot login or contact Nedbank on his behalf. This is a real issue for me!
If, as you say, Nedbank blocks the connection to QBO, then why did I receive several emails this morning saying that the issue had been resolved? Has it been resolved only for some users? Why am I not able to reconnect the accounts that I disconnected? It appears that no one actually knows what is going on!
I'm not really interested in workarounds....they take up way too much of my time. I would really rather have QBO work as it should.
This has been a VERY frustrating time and I have spent endless hours on chats and calls and posts trying to get some answers and some USEFUL help. I'm at the point where I am ready to just give up

G
Georgie2
October 11, 2022

Can anybody please help me - for 2 months long I have been trying to get a login with only viewing rights into Nedbank from my Quickbooks - the bank manager has been trying to help me. But no go .... did you receive a seperate login from Nedbank that connect to Quickbooks only ? I have been told not to use my login to the bank as that might be risky ?

 

MJoy_D
MJoy_D
October 11, 2022

 I'm here to help you with adding your bank account in QuickBooks Online, @Georgie2.

 

Adding your online banking account in QuickBooks Online (QBO) is safe and secure. The connection for online banking is always read-only so that no one can use any of your information in our product to move any money. We don't sell, rent, or share your information with third parties for their promotional use.

 

When adding your online banking account, you need to use the credentials you're using in your online banking account. For detailed guidance on how to add your bank account in QBO, check out this article: Connect bank and credit card accounts to QuickBooks Online. 

 

In case, you're having trouble adding your bank, here's how to add your bank transactions in QBO: Manually add transactions to accounts in QuickBooks Online.

 

Let me know in the Reply section if you need further help to add your bank account or anything else. I'm always here to assist. Have a great rest of the day!

G
Georgie2
October 11, 2022

Thank you ... all done ... on another set of books that I am doing ... i found a duplicate transaction ... not sure how that is possible ... as the entries are coming in from the bank ... and deleted it ... but now i have a big discrepancy between the cash in the bank and the QuickBooks balance.  I have looked at the register (of the bank) and that is also short. Can I disconnect the bank and reconnect the bank will that perhaps bring the missing entries back ?

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