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C
Craigsat
December 23, 2019
Question

couldnt find bank account

  • December 23, 2019
  • 1 reply
  • 0 views

Does anyone else have issues connecting QB with ABSA?

I am getting error 106, cant find bank account. It is certainly still there and active.

1 reply

M
MaryAnn_E
December 23, 2019

Hi @Craigsat,

 

This error usually happens when the account is closed. The error 106 means QuickBooks is unable to locate your account from your bank.

 

If you closed your bank account, you can choose the Need to disconnect? Here’s how option. On the Downloaded Transaction page, follow the steps to disconnect a bank or a credit card account.

 

If you didn’t close your bank account, reach our customer support team to check your account securely.

 

Here’s how to connect with our customer support team:

 

  1. Sign in to your QuickBooks Account.
  2. Click the Help icon in the upper right of the screen.
  3. Select Contact Us on the pop-up.
  4. Enter your question in the How can we help you? field and choose Continue.
  5. Choose a way to connect with us, Post a question, Start messaging or Get a callback.

 

You can also visit this article that may help you fix some of the banking errors for a reference: How to manually update an account to fix banking errors.

 

Please let me know if you have any questions about this by commenting below. Have a lovely day.

 

C
CraigsatAuthor
December 25, 2019

Thanks for the reply.

 

The account is still active.

 

I have contacted QB numerous times via contact us option and have yet to receive a reply.

MarsStephanieL
MarsStephanieL
December 26, 2019

Let’s try some workarounds to verify if this is a browser-related issue, @Craigsat.
 
As of now, there is no similar reported issue. I recommend using a private browser to see if you can find your bank account in QuickBooks Online (QBO).

 

Here's how:

 

• Press Ctrl + Shift + N keys on your keyboard (Google Chrome)
• Press Ctrl + Shift + P keys on your keyboard (Firefox or Internet Explorer)
• Press Control + Option + P keys on your keyboard (Safari)
 
If you can locate your bank account to QBO after doing the steps above, go back to your regular browser and clear your cache.
 
In case if you’re still not able to locate your bank account, try to edit your sign- in information. If still not able to do so, it's highly recommended to call your financial institution to verify and have documentation to be submitted to QBO through contacting support team.
 
Also, I provided articles for you regarding bank error 106.

 

For future reference, you can check this article on what to do if bank if there's a bank error.
 
Loop me in if you have other concerns regarding QBO. I'm always here to help. Take care.

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