Hi I am constantly getting a message that I'm already connected to my bank account Or I'm connected to my bank accounts with another device, When clearly I'm not.

Hi nazbin786,

Connecting your bank account is way to download your transactions on a nightly basis. Let’s check to see why you’re getting a message saying it’s already connected.

If you’re still on the process of connecting your account, you can do the browser troubleshooting steps to find out if the error is caused by random browser issues. However, if your account is already connected, you’ll want to contact Chat support to check this further instead.

To start with the browser steps, you’ll want to sign in to QBO using a private browser. In this method, the browser will not reuse the stored data in your cache.

• Chrome: Press CTRL + Shift + N.
• Safari: Press Command + Shift + N.
• Edge and Firefox: Press CTRL + Shift + P.

If you’re able to connect your account while browsing privately, you’ll to go back to your regular browser and clear your cache. If not, please try a different one to isolate the cache.

To contact our Chat Support team:

1. Go to Help and choose the Search tab.
2. Click Contact Us at the bottom.
3. Enter a sentence or two to describe your concern.
4. Choose Chat with us.

Alternatively, you can download your bank transactions from the bank’s website and upload them to QuickBooks. Here’s an article to guide you through the steps: Manually upload transactions into QuickBooks Online.

You can always go back to this thread if you need more assistance with connecting your bank account. Take care and have a good one!