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OT2
June 15, 2021
Question

Hi, is there anyone in South Africa also struggling to get automatic bank feeds from Standard Bank?

  • June 15, 2021
  • 3 replies
  • 0 views
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3 replies

GlinetteC
June 15, 2021

We haven't had any reports of similar issues, OT2. Rest assured I'm going to get to the bottom of this issue with Standard Bank.

 

 We can perform some basic troubleshooting to fix the issue. Please start with running the manual update to download the latest available transactions for your bank. Here's how:

 

  1. On the left navigation bar, click the Banking menu.
  2. Select the Banking tab.
  3. Click Update. 

If there's an error code or message after the update, please follow the instructions in this link and scroll down to Step 4: What to do if you get a bank error or can't download transactions in QuickBooks Online.

 

I've also attached an article you can use to import bank transactions manually in QuickBooks: Manually upload transactions into QuickBooks Online.

 

Please let us know if you need further assistance with using bank feeds. The Community and I will be here to help you.

Annalien
August 10, 2021

This seems to be a never-ending problem. Whenever it is resolved, the feed literally breaks again within in a few days. I have logged problems relating to this on numerous occasions in the past. I'm not sure what causes it (could be Standard Bank making changes on their side), but our last auto feed was mid-July. Nohing since. For the first time today I got an actual error message (Error 155), which I think means that Standard Bank is disallowing the connection. Hope you get your connection sorted soon!

LollyNino_C
August 10, 2021

Thanks for joining this conversation, @Annalien. 

 

There are times that the browser is full of frequently accessed page resources, causing some unusual responses. To isolate this, try logging into your QuickBooks Online (QBO) account using a private browser (incognito).

 

Here's how:

  1. Open your browser's private window. This disables the cache, which is the usual cause of unexpected browser behaviors. 
    • Google Chrome: Ctrl + Shift + N
    • Microsoft Edge: Ctrl + Shift + P
    • Firefox: Ctrl + Shift + P
    • Safari: Command + Shift + N
  2. If that works, go back to your regular browser and clear its cache. 
  3. You can also open an alternative browser available for you. Attempt to connect your online bank from there.

Once done, reconnect it again. For more information and detailed steps, consider following this article: Connect bank and credit card accounts to QuickBooks Online. 

However, if your bank is still not updating, I suggest reaching out to our support team to investigate this further. They have the necessary tools to pull up your account in a secure environment. 

 

In the meantime, you can use the WebConnect feature to upload transactions. For more information about this, take a look at this article: Manually upload transactions into QuickBooks Online.

 

I want to make sure I've got you covered. You can click the Reply button below for follow-up questions and clarifications about banking. I'll be in touch. Have a great weekend!

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