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KateW85
September 14, 2020
Question

I am unable to link to my Nedbank Business Banking account. I am not the only one who has this problem. Is there a fix?

  • September 14, 2020
  • 23 replies
  • 0 views
Original commenter did not share additional details

23 replies

IamjuViel
IamjuViel
September 14, 2020

Connecting your bank account with QuickBooks is my priority, @KateW85.

 

Just to clarify, what is the exact error did you received when trying to connect Ned Bank Business banking with QuickBooks? This is for me to further look into any open investigation about it.

 

In the meantime, you can try connecting your bank using its URL. If you're unable to locate your bank from the list of supported bank accounts, it's possible that your bank has updated its URL. If that's the case, you can send a request for this to be supported.

 

Here's how: 

  1. Go to the Banking page.
  2. Enter Nedbank Business Banking in the search box.
  3. Click the Still can't find your bank? link. 
  4. Type Nedbank Business Banking in the Bank name text box.
  5. Copy and paste the new URL in the Bank web address (URL) field.
  6. Hit Request. 

While waiting for the update, you can download your bank transactions and import them into QuickBooks using a CSV file. You can refer to this article for more detailed instructions: Manually upload transactions into QuickBooks Online. 

 

Keep me posted if you have other questions about connecting your bank with QuickBooks. I'm always here to lend a hand.

KateW85Author
September 16, 2020

Thanks for the reply.

I've attached a screenshot of the error. I've been trying for days and get the same error each time. Whether I click on Nedbank Business Banking or whether I copy and past the URL and then select the bank.

I have manually added transactions but the whole point of using accounting software is to automate processes to save time. It is a service I'm paying for and I expect it to work as promised.

    Charies_M
    September 16, 2020

    Thanks for keeping us updated, KateW85.

     

    I can see the importance of being able to link your Bank Business banking account with QuickBooks Online (QBO).

     

    I'm here to help. However, I can't find your attached screenshot. You'll want to follow these steps on how to add a screenshot to your post:

     

    1. Click the three vertical dots at the upper right part of your post.
    2. Choose Edit Message.
    3. Click Choose File button and select the screenshot and click Open.
    4. Click Post.

    Also, would you mind telling me the exact error when trying to link your Nedbank Business Banking account? This way, I can check if there are ongoing issues specific to this and provide the necessary actions to get rid of the error.

     

    In the meantime, I'll leave you with this article about connecting bank accounts in QBO: Connect bank and credit card accounts to QuickBooks Online.

     

    I'll be on the look out of your response. Let me know in the comment section below if you have any other questions. Have a great day ahead.

    ColinB
    March 5, 2021

    Hi,

     

    We are also experiencing the same problem. Got onto your support portal 3 times already with no help.

    My call reference no is: IFIG 103 : [removed]

    There seems to be general problem with Nedbank clients.

    If QBO cannot rectify this, we need to look at migrating to another offering. This is very frustrating, especially that no one ever gets back to you.

    Can someone at QBO please look at this problem with a matter of urgency.

    I was liasing with a person called Haidee, but there is still no resolution in sight.

     

     

    Angelyn_T
    Angelyn_T
    March 5, 2021

    Hi Colin.

     

    I want to ensure you won't go through this kind of experience again. Moreover, let's isolate the issue you had with your bank account.

     

    Base on our records, there are no reported cases with Nedbank business bank account. You may connect with Nedbank's support to check if there's an ongoing system issue with the bank.

     

    If you had contacted our QuickBooks Online Support, I also suggest contacting them again. This way, a representative can open the previous case you had and isolate the connection issue. For the support's contact information, you can open this link: QuickBooks Online Support.

     

    Besides, you may open the topics from this link for more tips and resources to find help with bank feeds and reconciling accounts.

     

    If you have any other QuickBooks or banking questions, please let me know by adding a comment below. I'm more than happy to help. Keep safe!

    KateW85Author
    March 6, 2021

    I am disgusted by your continual denial of this issue! It has been reported so many times, more than once by myself. "Base on our records, there are no reported cases with Nedbank business bank account. You may connect with Nedbank's support to check if there's an ongoing system issue with the bank." Is a straight out lie!

     

      Michelle346
      April 18, 2021

      so basically what Quickbooks is saying is that they cannot support users who bank with Nedbank, as they keep telling us to do the same thing, knowing these solutions does not work, but hoping that it will somehow to resolve itself, and any Nedbank user, will need to find another Accounting solution, as this has been an issue for some months now, and it is still not resolved, then it because of a user problem.

      Mark_R
      April 18, 2021

      It looks like this is a duplicate post, @Michelle346.

       

      My colleague ChristieAnn already shared her answer about your issue in connecting your Nedbank in QuickBooks. You can check her response through this link: https://quickbooks.intuit.com/learn-support/en-za/manage-your-account/re-will-qb-update-nedbank-log-in-method-for-their-new-banking/01/845037#M496

       

      Just in case you're interested in importing your bank transactions manually, you can read this article for more guidance: Manually upload transactions into QuickBooks Online.

       

      The QuickBooks Community team is always here to help if you have any other concerns or follow-up questions. Have a good one.

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