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N
NerbynMaeI
April 1, 2025

The troubleshooting steps can help fix the issue with the unresponsive matching button in QuickBooks Online (QBO), cleanmasterwhk. Allow me to assist you in getting back on track with matching your transactions.

 

Could you please provide a screenshot of when you click the green dot to match the transactions? This information will enable me to offer a more precise and effective solution that is specifically tailored to your situation.

 

In the meantime, I highly recommend using an alternative browser to check if the button is not working properly. Troubleshooting with a different browser can help resolve potential issues. To get started, try accessing the site in an incognito or private browser session using the following keyboard shortcuts:

 

While opening a supported browser, use of these keyboard shortcuts:

 

  • Google Chrome: Ctrl + Shift + N
  • Safari 11 or newer: ⌘ + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P

 

After logging in, please redo the process. If you see the Matching Transactions window, I suggest returning to your regular browser and clearing its cache. This helps the system run more efficiently.

 

Furthermore, I'll share this valuable article that guides managing your transactions in QBO. These also will help you reviewing your downloaded transactions: 

 

 

You can always rely on us for prompt support in this forum. If you encounter any issues, such as suddenly being unable to continue matching transactions in QuickBooks Online (QBO), please don't hesitate to reply below. We're here to assist you.

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