Online Banking Update with FNB down since 25/10/2023

Thanks for notifying us of your concern, @Capstone-33. 

I've checked my resources and confirmed an investigation into the First National Bank getting error 105 in QBO. Rest assured that our engineers are making every effort to provide a resolution as soon as possible so you can get back to business. 

In the meantime, let's get your transactions from your bank or credit cards and manually import them into QBO. To do that:

1. Note the date of the oldest existing transaction in the account to avoid entering duplicates.
2. Sign in to your bank's website to download the bank transactions. Once done, review the file and ensure it's in the correct format.
3. Go to Transactions, then Bank Transactions.
4. Select the blue tile for the account you want to upload the transactions into.
5. Click the Link account dropdown and select Upload from file.
6. Choose either Drag and Drop or Select files, then select the file you downloaded from your bank. 
7. Click Continue. Follow the onscreen steps to proceed.

For further details, please refer to this article: Manually upload transactions into QuickBooks Online.

While the investigation is ongoing, I suggest reaching out to our customer support team to include you in the list of affected users. This way, you'll be notified via email about the status of the investigation. 

Additionally, it's a good practice to reconcile your accounts monthly to ensure they correspond to your bank statements. Doing so guarantees that they are balanced and accurate.

Stay in touch whenever you have further questions about the bank error. I'm available 24/7 to assist. Keep safe, and have a good one.