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samalia
samalia
July 14, 2022
Question

Quick-Look FAQ: Fix Banking Errors in QuickBooks Online

  • July 14, 2022
  • 1 reply
  • 0 views

Quick-Look FAQ: Fix Banking Errors in QuickBooks Online

 

Learn what to do if you see error messages or are unable to update your latest available transactions. 

Help, my bank transactions are not updating

If downloads seem stuck, or you want the latest available transactions, do a manual download:

  1. Go to Bookkeeping, select Transactions, then select Banking.
  2. Select Update.

 

This updates all your connected bank and credit card accounts. The number of transactions in each account tile will increase if QuickBooks downloads new transactions.

If you’re still experiencing issues, you may need to update your bank information. You can do so by following these steps:

  1. Go to Bookkeeping, select Transactions and select Banking.
  2. Select the tile for the bank account. Then select the Edit ✎ icon.
  3. Select Edit sign-in info.
  4. Update your info as needed.

 

Quick-Tip: If you see a message about additional authentication, follow the on-screen steps to continue the update. Not all banks require this, but some do for added peace of mind.

 

I am getting a specific banking error code when trying to update my feed. How do I fix this? 

Bank errors often block QuickBooks from downloading new transactions. Follow the links to fix specific download errors:

 

How do I fix formatting errors with my banking CSV file?

To fix issues when importing your banking CSV files, we will need to check to make sure the CSV file is formatted correctly.  If you want to connect your account via Bank Feeds, check out our banking transactions article to learn more.

 

How do I manually upload my bank transactions into QuickBooks Online?

if your bank or credit card can't connect to QuickBooks, you can still manually import your transactions.  Check out the video below for a step-by-step guide:

 

https://youtu.be/TeJbNvtAlw8

 

If you are still experiencing issues connecting to your bank account, please see our article on troubleshooting common issues with bank feeds in QuickBooks Online. You can also  post a question to our online community page to be answered by our team of experts and fellow QuickBooks Online South Africa users. 

 

1 reply

F
FILM
October 31, 2022

Hi,

 

Since mid October I have not been able to sync my banking account with QB. I am banking with Standard Bank South Africa. I have updated my banking details as per your suggestions but still get this message after countless attempts over the last two weeks.

 

Looks like the connection to Standard Bank (South Africa) - Business Banking isn’t available right now.
Try again in a few hours. (102)

    MJoy_D
    MJoy_D
    October 31, 2022

    Hello, @FILM.

     

    I can share some information about the banking error you're encountering and how to resolve it. 

     

    Error 102 means there's a problem on your bank's end. Their website may be undergoing maintenance or have server issues. Since you've been having this error for the last two weeks, I suggest reaching out to our Customer Support team. They can get into your account in a secure environment, isolate the error you're having and help you in resolving it. 

     

    You can reach them by going to the Help icon at the top right of the account. Follow the steps below: 

     

    1. Go to the Help icon to connect to a live support agent.
    2. Click on the Contact Us button and provide some details about this concern.
    3. Provide us with some information about your concern in the What can we help you with? box and click on Continue.

     

    Check this article for more information about the different types of support we offer and their availability: How and when can I contact Support?. 

     

    In the meantime, you can manually add your bank transactions through the WebConnect process. You’ll have to manually download the transactions from the bank. Then, upload the file to your account. Here's more information about adding your transactions manually in QuickBooks Online (QBO): Manually upload transactions into QuickBooks Online.

     

    After adding your transactions, you can now match and categorize those transactions and reconcile them to ensure your books are accurate and there aren't any duplicate transactions:

     

     

    Let me know if there’s anything else that I can assist with your bank account by leaving a comment below. I'm always willing to help. Have a great day!

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