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T
tanya-finelineso
June 13, 2023
Question

The bank feed does not want to update since yesterday. it keeps bringing up &#XX. please can someone assist?

  • June 13, 2023
  • 3 replies
  • 0 views
everything was fine until after the weekend.  now the bank feed is not updating.  when it does, it pulls everything as R13

3 replies

M
Mark_R
June 13, 2023

Welcome to the QuickBooks Community, Tanya.

 

Let's get your bank transactions to download so you can get back to business.

 

Before we start, may I know what bank is connected to your QuickBooks Online (QBO) account? Any additional information would help us verify if there's an issue with the bank.

 

In the meantime, let's manually update your bank account to download the missing transactions. This will help refresh the connection between your bank and QuickBooks. Here's how:

 

  1. Click Banking/Transactions from the left menu.
  2. Select the bank account with missing transactions.
  3. From the top-right of the page, click the Update button.

 

Once done, check your missing transactions from the For review tab. If they still aren't showing, check out this article for other troubleshooting steps: What to do if you can’t find downloaded transactions in QuickBooks Online.

 

If you have successfully downloaded all your bank transactions, you may want to categorize and match them. This will help make sure your transactions are in the correct accounts when adding them to QuickBooks.

 

Should you need any additional assistance while managing your bank transactions, you can leave a comment below. I'll be sure to get back to you.

M
madbotpty
June 13, 2023

Same here Tanya

 

M
madbotpty
June 13, 2023

I just got feedback from the support team:

 

Thank you for waiting! I sincerely apologize for the inconvenience. This issue has been reported and our Engineers are currently looking into it. As of the moment, there is an investigation created regarding FNB Bank Error and hopefully, this will be resolved as soon as possible. As of writing, we don't have any turnaround time on when it will be resolved. We also understand that you, as one of our customers, rely on our service for your business. As such, once the issue is resolved, I will send you an email straight away so that you will be notified as well.

T
tanya-finelinesoAuthor
June 19, 2023

Good day

 

Any update yet please?  This is an urgent matter.

DivinaMercy_N
DivinaMercy_N
June 19, 2023

Hi there. I recognize the difficulty of the issue, I want to ensure that this problem is addressed.

 

Currently, there's an ongoing investigation (INV-88931) into getting random error codes when attempting to update the First National Bank (FNB). Rest assured that our Engineering Team is dedicatedly working to implement a solution that will fix this issue. Please know that this is a top priority for us, and it will continue to be so until it's fully resolved.

 

If you haven't yet, I recommend reaching out to our Phone support team to link your account to the investigation. Once added, you're now able to receive updates about this via email. Here's how:

 

  1. In your QBO account, select the Help menu.
  2. Next, go to the Search tab and click Contact Us.
  3. From there, enter the details of your concern. Example: Getting error code when updating FNB in QBO.
  4. Then, click Continue.
  5. Choose either Start a chat or Get a callback.

 

In the meantime, you can manually upload your transactions to QBO via CSV files. Once done, you're next step is to categorise and match them in the program.

 

It's also recommended to perform the reconciliation process to ensure your QBO account balance matches your real-life bank statement. 

 

If you have other concerns about updating your bank, please don't hesitate to leave a reply below. I'm always here ready to lend a hand. 

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