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wendy32
September 26, 2019
Question

Updating Standard Bank - not working

  • September 26, 2019
  • 5 replies
  • 0 views

Good day, for the last 20 days I have not been able to get live bank updates from Standard Bank. Has anyone else had issues? I have requested help from Quickbooks, but they don't have an answer. I have done the usual, clear history, reset the signin info, but nothing. Has Quickbooks made contact with Standard Bank in South Africa to check if their programming is correct?

5 replies

JessT
JessT
September 26, 2019

Hi Wendy,

Let’s check out why your Standard Bank isn’t downloading updates.

Is there an error message or code when you click the Update button on the Banking page? This will help me check if there is an investigation with Standard Bank’s connection to QuickBooks in your country.

In the meantime, you can download your transactions in using a Web Connect file, and upload them to QuickBooks. I’m sharing with you the article with detailed steps in downloading and uploading your transactions. Please check this out: https://community.intuit.com/articles/1145233.

You can always get in touch with us again if you have other questions. We’ll be around to help.

B
Braeside
April 30, 2020

I am also not able to. I have tried everything. One of the main reasons I moved to Quickbooks was for the automatic "in portal" uploads to get away from the tedious down load from Bank and upload to accounts package.

 

Is it working again for you?

    BettyJaneB
    BettyJaneB
    April 30, 2020

    Hi there, @Braeside.

     

    I've got some information to share on what are the things to do if bank transactions are not updating in QuickBooks Online.

     

    If it's your first time connecting your online bank and credit card accounts, QuickBooks Online automatically downloads the last 90 days of transactions. If you need more than three months of entries, you can export additional historical transactions from the bank and upload them into your QuickBooks company.

     

    To do that, please refer to the steps found in this article: How to upload more than 90 days of bank transactions.

     

    However, if it isn't the first time that you've connected your account to QBO, I recommend running a manual update to your bank account to fresh its connection and download new transactions.

     

    Here's how:

    1. From the left menu, select Banking.
    2. On the Banking page, select Update.
    3. If prompted, enter your Multi-Factor Authentication (MFA) credentials and select Continue update.

    To give you more troubleshooting steps about fixing bank transactions issues and errors, you may check out these links below:

    I'm still here to assist you if there's anything else you need. I'll be more than happy to help. Have a lovely day ahead!

    1
    1231 4575 5240 254
    May 1, 2020

    I am having the same issue specifically with Standard Bank.  I am connected to Nedbank and FNB and these do not have any issues.

     

    I last did an update on Standard Bank over a year ago.  Today, I removed the link and tried to reconfigure it.  After several attempts, the last one going as far as asking for a period in which to download transactions I received this message (Each time I try it ends up with this)

     

    Something unexpected happened and we couldn't connect to your bank.

    Try again in a few hours. (102)

     

    I suspect that the Standard Bank system may be overloaded and is failing to handle the transaction volumes.

     

      B
      bryankimmel
      December 15, 2021

      Hello. It appears that Standard bank made a change to the login process in the last week. We are now not able to connect. Is anyone else experiencing this problem?

        Jen_D
        Jen_D
        December 15, 2021

        Thanks for joining the thread and posting an update here about your financial institution, Bryan.

         

        I want to make sure you're able to sync your bank feeds in QuickBooks. May I know if you're getting this error message, "Something isn't working; Sorry, we can't update your account. Please wait a few hours and try updating again (101)"? We currently have and open investigation for this Standard Bank issue and our Online Banking Engineers are now working on a fix. 

         

        We would ask you to reach out to your online support team who will be troubleshooting the issue. Here's how to contact us:

        1. Go to the Help menu in QuickBooks, then choose the Search tab.
        2. At the bottom click on Contact us.
        3. Enter the keyword Payroll, Account Management and Billing in the What can we help you with? box.
        4. On the next screen, scroll down to How would you like to connect with us section.
        5. Choose Chat to initiate a discussion with a live agent.
        6. Enter you account contact information then press Get a chat.
        7. When using this option, make sure to enable pop-up windows. The chat box will appear at the bottom right section of your monitor, and an agent will be with you shortly after. See this:

         

        If you get a different error message, you can try the following workarounds to get your account in working order:

         

        Update the account manually
         

        1. From the left toolbar, select the Banking menu and tap the Banking tab.
        2. Click to highlight the account you're updating, then hit the Update button.

         

        Enter the correct login credentials

         

        1. Open a private window.
        2. Go to the Banking menu then find the account that is not updating.
        3. Click on the pencil icon then select Edit sign-in info.
        4. Input your log in credentials, then click Update.

        If the transactions are not coming in and you're in rush to get bank transactions in your account for reconciliation, upload them manually. Download the data from your bank then map the transactions in a CSV file.

         

        Once it is ready, start importing the file to your QuickBooks Online company. Follow these steps:

         

        1. Open your QBO account and tap the Banking menu.
        2. Click the Link Account drop-down.
        3. Tap the Upload from file option.
        4. Press Browse and choose the file you want to upload.
        5. Choose an QBO file from the list, then Open.
        6. Follow the on-screen instructions to map the fields.
        7. Select the transactions to import.
        8. Click Yes then Let’s go.

         

        When the online banking connection is reconnected, the bank might re-download the transactions that were not fetched before. To avoid any duplicates, exclude them in the For Review tab. Here's how:

         

        1. Go to the For Review tab.
        2. Mark the box next to each transaction you want to exclude.
        3. Select Exclude from the pop-up at the top.

        4. Excluded transactions are then moved to the Excluded tab, and won’t be added to QuickBooks or be downloaded again. To permanently delete duplicate entries, put a check mark on them, then hit Delete.

           

         

        To learn more about mapping and uploading bank entries, see the following article:

         

         

        This thread is always open for additional questions and updates. If you need further assistance with QuickBooks banking, please tag me anytime. I'm always right here to help.

        O
        oreillj
        May 31, 2022

        Anyone else experiencing this issue? My Standard Bank account does not update in QBO. I have been told by agents that their engineers are investigating the issue (case ID [Removed]) and that I need to update manually. One of the main reasons I moved to QBO is to have my bank to link automatically. Seems like QBO have been investigating this issue for ages now with no resolution. Ridiculous!

          J
          JonpriL
          May 31, 2022

          I hear you, @oreillj.

           

          I want to ensure this matter is addressed timely so you can get your latest transactions from Standard Bank updated in QuickBooks Online (QBO).

           

          As of this time, the investigation regarding the inability to update your bank account connection in QBO is still open. Rest assured that this has been escalated to our banking and engineering team and they've been in all hands working to fix this as soon as possible.

           

          Please know that all updates will be sent via the email address you've entered on file saying you've already been told by an agent about his ongoing issue. For now, let's consider manually uploading your transactions as the workaround.

           

          You can do so by following the instructions and screenshot shared by my colleague, @Jen_D, for reference. I'm also including this article to avoid issues in uploading your transactions: Fix Issues while Importing Bank Transactions using CSV File Format.

           

          Now you're able to upload and get the list of your latest transactions. And here is the reference you can use to review and put them into the correct accounts in QBO: Categorise and Match Online Bank Transactions in QuickBooks Online.

           

          We appreciate your patience as we're working on this. Don't forget to tag my name, @JonpriL, if you've got other concerns about online banking and uploading transactions in QuickBooks. Take care and stay safe, @oreillj!

          MariaSoledadG
          MariaSoledadG
          October 21, 2022

          We'll help you update your bank, bryankimmel.

           

          I can see the importance of downloading your bank transactions in QuickBooks Online (QBO). We didn't receive a report about Standard Bank being unable to download. By the way, are you getting an error code? This will help me determine more precisely the cause of the issue. In the meantime, we can update your bank manually for the system to refresh its connection. To do so, you can follow the steps below:

           

          1. Go to the Banking menu on the left pane.
          2. Click on the bank account that you're working with.
          3. Select Update.
          4. If asked, enter your Multi-Factor Authentication (MFA) credentials. Then press on Continue update.

          However, if it's still not updating, I suggest reaching out to our support team to investigate further. They have the tools to pull up your account securely.

           

          Also, there are times you want to enter older transactions, or the bank isn't automatically downloading for a specific period of time. Learn from this article how you can upload transactions in QBO manually: Manually Upload Transactions Into QuickBooks Online. 

           

          Reach out to us if you have any questions regarding your bank transactions or if you need other help from us. We'll always make sure everything is taken care of.

          B
          bryankimmel
          October 21, 2022

          Hello

           

          Can you please read the last few articles on this in the thread. We are all suffering with the same problem.

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