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Jamie660
August 31, 2020
Question

Accountant failing to gain access and getting “update payment details” notification when they try to login.

  • August 31, 2020
  • 1 reply
  • 0 views

As the title says, my accountant can not get access to my account and gets a “update payment details” notification when she tries.

 

I've deleted and added her three times to no avail. 

I’ve had to give her my login details so she can start the VAT work for September. 

 

Can you help?

 

J

1 reply

J
JonpriL
August 31, 2020

Hello @Jamie660,

 

Since your accountant is still unable to login even after resetting the user's access rights, I'd recommend contacting our Customer Care Support. They can pull up you're account, securely, and create a case or ticket ID to be submitted to our engineers for further investigation about this unexpected behavior.

  1. Go to Help.
  2. Tap Contact Us.
  3. Enter Accountant Access - Updated Payment Details in the What can we help you with? field.
  4. Click Let's talk.
  5. Select Get a callback, Chat, or Call us.

Lastly, I've got you these helpful articles for ideas about your account management: Help Articles for QuickBooks Online.

 

I'm always here if you need further help or assistance. Stay in touch by leaving a post below.

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