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JCB808
April 26, 2025
Question

After an update on case ref: [Removed] It's been over 2 weeks now and no further forward with banking connections. Replies to email are just AI generated apologies.

  • April 26, 2025
  • 1 reply
  • 0 views
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1 reply

M
mv32
April 26, 2025

Thank you for informing us, @JCB808. Let me route you to our representatives, who can assist with your case reference number.

 

With the emerging digital advancements, our engineers built AI tools to give you easier access to information, such as getting case emails and asking for general product details.

 

Before routing you to our representatives, could you kindly let us know the bank's name you're experiencing issues with? This way, we can improve your experience by sharing other solutions.

 

Since the AI replies don't fully meet your needs, I recommend contacting our Live Support team. They have tools that can help review your cases and check if there are timely updates about bank connections in a secure session. To reach them, login to your QuickBooks account and follow these steps:

 

  1. On the top right, click the Help/Question Mark icon and then go to Search.
  2. In the Search field, type 'contact us' and press enter.
  3. Click Contact Us.
  4. Select Chat with us or Get a callback.

 

Our chat representatives are available every weekday (8:00 am to 8:00 pm GMT+1) and weekend (8:00 am to 6:00 pm GMT+1). If you prefer getting a callback from our phone support, they are available every weekday (8:00 am to 6:00 pm GMT+1). Please see this article for more information: Get help with QuickBooks products and services.

 

I've added some references that could help you move forward for the time being while the transactions don't directly download in QuickBooks:

 

 

Please don't hesitate to comment in this thread if you need more assistance with QuickBooks bank connections. We're always here to help and keep you moving. Take care.

J
JCB808Author
April 26, 2025

Thanks for the reply. Sorry if I wasn't clear but my initial contact was on the telephone with a customer support agent and the subsequent emails back from her in response to my request for updates appear to be AI generated paragraphs without much thought given to the content. Honestly, I'm feeling ignored.

I've already done the .csv transaction downloads manually but would like to know why the Lloyds business banking feeds will not work automatically. I'm currently running parallel comparisons with xero and coconut and both of those accounting services are able to connect with Lloyds business banking and provide regular and automatic feed updates.

I'm just a bit disappointed that having run QuickBook self employed successfully for over 3 years I go with an upgrade which lets me down in the first week of the new financial year. The connections were working fine until the beginning of April and then it all stopped. Maybe QuickBooks has grown to such an extent that it doesn't really want to service the self-employed or sole traders. I wish they'd just say so and stop providing a second-rate service. Hopefully this will give someone the motivation to help me.

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