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April 8, 2021
Question

After consent to access my bank account, quickbooks goes to a blank screen

  • April 8, 2021
  • 1 reply
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1 reply

Adrian_A
April 8, 2021

Let's run some steps to isolate why the system shows a blank screen, userpdraper101.

 

There are instances that an issue like this occurs when the system encounters browser-related issues. To start with, let's open QuickBooks on a private window. It is the best place to identify browser-related issues.

 

You can use these keyboard shortcuts to open one depends on your browser:

 

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Microsoft Edge: Ctrl Shift P
  • Safari: Command Shift N

 

If it works, you can go back to a regular browser and clear its cache. A piled cache can also be the reason for some unexpected issues on the system.

 

You can also switch to a different supported-browser like  Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge.

 

I've also added these references for more information about Open Banking: 

 

 

Let me know how these steps work on your end. Keep safe!