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Monika_2022
February 22, 2023
Solved

American Experss (UK) lost connection

  • February 22, 2023
  • 1 reply
  • 0 views

Hello,

 

The connection between QB and American Express  has stropped  and I can't seem to be able to reconnect through Manage connections as I did for our current account. 

How could this be fixed?

Thank you 

Best answer by Monika_2022

Hello Ashleigh,

 

The connection is through the Web, on a PC.

But anyway, just as I sent you the message and refreshed the page the reconnection option has reappeared, so I did manage to refresh the connection with Amex. It is strange  as I have been trying since yesterday but now suddenly worked after I  posted the message. 

Thank you for your quick response though! 

Have a good day!

1 reply

A
Ashleigh1
February 22, 2023

 Hello Monika_2022, 

 

Welcome to the Community page,

 

How are you doing the connections is it through the app version or the web version? On a mobile or pc/laptop? When you do the connection are you getting any error codes or messages coming up at all?

M
Monika_2022AuthorAnswer
February 22, 2023

Hello Ashleigh,

 

The connection is through the Web, on a PC.

But anyway, just as I sent you the message and refreshed the page the reconnection option has reappeared, so I did manage to refresh the connection with Amex. It is strange  as I have been trying since yesterday but now suddenly worked after I  posted the message. 

Thank you for your quick response though! 

Have a good day!

A
Ashleigh1
February 22, 2023

Hi Monika_2022, that is great to hear your all connected up again, it is always typical when that happens hey but at least it is all sorted for you know, no problem any time. Have a wonderful day too. 

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