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JackS
JackS
September 26, 2022
Question

American Express (AMEX) users

  • September 26, 2022
  • 5 replies
  • 0 views

We're aware of an issue affecting AMEX customers connecting a new card to a bank feed. We're working with the necessary teams and looking to find a solution. 

 

If you have any questions, please let us know below.

 

Thank you for your patience.

5 replies

D
DomoLdn
October 7, 2022

Hi there,

 

What`s the update on this? This issue has been going on for 2 weeks now.

 

Do you have a timeline as to when this will be sorted?

 

Thanks

A
Ashleigh1
October 7, 2022

Hello DomoLdn, thanks for posting on this thread, We are currently aware of the frustration being caused by American Express connection and our engineers have developed a fix which should be rolled out next week. In the meantime please use manual transaction import using CSV as a workaround. Until it has been fully resolved thanks. 

K
kerry@opus11even
October 18, 2022

Hi, we are now 2 weeks on from this post, I still can't connect. Any idea when it will be fixed please?!

G
GeorgiaC
October 18, 2022

Hi kerry@opus11even, thanks for joining this thread - our engineers have developed a fix and are working with AMEX to get the platform ready prior to rollout, the ETA for this is 21/10/2022. 🙂

    K
    kerry@opus11even
    October 18, 2022

    Thanks Georgia, that's great news! :)

    D
    DomoLdn
    October 21, 2022

    Hi Quickbooks team,

     

    Can we get a proper update on this one? This week your team mentioned an ETA of today, but you now have a message in quickbooks saying Amex UK link will be under maintenance until 01/11.

     

    What has changed between tuesday and today that made you push the date (again) by a week and a half?

     

    Thanks

    G
    Giovann_G
    October 21, 2022

    Hello, DomoLdn.

     

    Yes, that's correct. Today is the day that the issue is supposed to be fixed. Our engineers have created a fix and are currently collaborating with Amex. However, the deployment of the fix has been delayed due to an event that occurred along the process.

     

    Once the fix has been applied, we'll keep you informed. For the time being, I advise manually bringing your bank transactions into QuickBooks using a CSV file.

     

    Here's how:

     

    1. In QuickBooks Online, go to Banking, then select Bank transactions.
    2. Click Upload transactions.
    3. Select Drag and drop or select files and locate the file you downloaded from your bank. Then Continue.
    4. In the QuickBooks account ▼  dropdown, select the account you want to upload the transactions. Then Continue.
    5. Follow the onscreen steps to match the columns on the file with the correct fields in QuickBooks. Then select Continue.
    6. Select the transactions you would like to import. Then Continue.
    7. Click Yes.
    8. Hit Done.

     

    You can read this article for a comprehensive guide: Manually upload transactions into QuickBooks Online.

     

    Once your transactions are in QuickBooks, you can match and categorize them to ensure they're in the correct accounts.

     

    If you need anything else in QuickBooks, let us know. We're available to help you 24/7.

    K
    kerry@opus11even
    October 26, 2022

    Hi, so the banner has disappeared from the top of my banking screen which got me excited, however I'm still unable to link to AMEX UK. Do we have a fix date for this please. I know I can manually upload but I'd prefer the link!'

    Thanks

    D
    DomoLdn
    November 2, 2022

    Hi there,

     

    Any updates on this?

     

    You moved the date once again. 

     

    When will this be sorted? It has been more than a month now

     

    I know I can manually upload the transactions, but as it is my main payment card is just not feasible to this every couple of days.

    A
    Ashleigh1
    November 2, 2022

    Hello DomoLdn, the latest update has already been sent to customers, this issue is is still being worked on soon as there is more updates we will inform our customers about it.  

    A
    Akshu Bhatia
    December 1, 2022

    Has this issue resolved now, please let me know.

    K
    kerry@opus11even
    December 1, 2022

    Hi Akshu, it had been resolved, however now my AMEX connection only works when I disconnect and then first reconnect and doesn't update after that. I have done this a few times over the last week.....

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