Skip to main content
J
JR90
September 29, 2020
Solved

American Express Banking Feed - Silencing

  • September 29, 2020
  • 2 replies
  • 0 views

Is there any particular reason why the commenting section of a post by 'matthewh' on 01/04/20 has been disabled? A more cynical person than myself might assume that QB was not keen on the public outcry at the inability of QB to restore the Amex Banking feed.

 

For me personally, this functionality has been down since 30/03/20 which is completely unacceptable. One would hope that at the very least QB would offer some financial reprieve for the reduction in service as well as the inconvenience of having to manually upload transactions.  

    Best answer by FCA

    I have not tried to diconnect as yet as I still get this message??


    Yes I still had that message too, I saw on another thread on here that it is now active. 

     

    You can go into the chart of accounts, go to edit the account then click the tick box Disconnect on save.  Then you start a new connection. I am no expert but it worked for me.

    2 replies

    A
    Ashleigh1
    September 29, 2020

    Hello JR90, 

     

    Welcome to the Community page,

     

    Currently, Amex bank is not on open banking still and our engineers are working with Amex to get them onto it. We have no ETA of when it will be out. 

     

    You can still upload your transactions into your account by doing a CSV upload so you can continue to do your books until there is an available connection for it 

    J
    JR90Author
    September 30, 2020

    Thank you for your reply however it does not actually answer my fundamental questions.

     

    Additionally, there are other threads in the forum where your colleagues offer entirely different answers. 

    T
    Topps
    October 11, 2020

    I'm with everyone else posting on this feed and the other feed. This is absolutely ridiculous Quickbooks. Why am I paying you a subscription service when I'm having to waste so much time doing everything manually.

     

    Your responses are shameful and just mirror my own personal experience of your customer service team. Your company smacks of one that takes its customers for granted and quite frankly couldn't give a stuff.

     

    Well after waiting 9 months for you to sort this issue out I've finally had enough. I will be posting my VAT this week and then migrating off your platform. I do not want to give you one more penny of my hard earned money, because you simply don't deserve it.

     

    Don't bother responding to this email as your responses are repetitive, annoying and completely meaningless.

     

     

      F
      FCA
      November 23, 2020

      I hadn't realised the comments had been turned off for the last thread until I went to post on it this morning.  Anyway.......Anyone else get this email today...

       

      "Over the past few months, we’ve been working hard to upgrade your bank connection to Open Banking

      Unfortunately, because of technical challenges between Open Banking standards and those of American Express, we’ve not yet been able to automate this connection.

      Our teams continue to work together to get you connected but this may not be until the end of 2021. We’ll let you know as soon as possible when you can access your American Express bank transactions in QuickBooks.

      What does this mean for you?

      Until we can set up your automated bank connection, you will need to manually import your American Express transactions into QuickBooks.

      We have connections to over 40 banks.  Check to see if any of your other banks are available."

      J
      JR90Author
      November 23, 2020

      Yes, I received the same thing a few days ago. It's extremely disappointing. What I fail to understand is why other companies doing the same thing do not seem to have the same issue.

       

       

        Terms & ConditionsAccessibility statement