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A
accounts210
March 19, 2021
Question

American Express UK account unable to connect / authorize

  • March 19, 2021
  • 1 reply
  • 0 views
Im trying to link a UK American Express account to QB using 'Link Account' without sucess. The link account app opens and transfers to American Express and I ciomplete the process and I even receive the sucess message from American Exoress. However the final message states I will be returned to Intuit France??? and the redirect never completes. Is this a technical error? Kindly advise if this can be fixed.

1 reply

J
JonpriL
March 20, 2021

Hello @accounts210,

 

We haven't received any reports from other users who are unable to connect with American Express with QuickBooks Online (QBO) banking.

 

That said, let's consider logging in to your QBO account using a private or incognito window so we can isolate this issue. To do so:

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P

If this works, you can clear your regular browser's cache so the system can start fresh. But if you get the same results while using a private browser, use a different browser app instead.

 

Additionally, I've also included this reference for a compilation of articles you can use while working with us: Banking with QuickBooks Online.

 

If there's anything else that I can help you with, please let me know by leaving any comments below. I'll be here to lend a hand.

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