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M
mdj101
September 23, 2022
Question

Amex Connection Issues

  • September 23, 2022
  • 1 reply
  • 0 views

Can't reconnect to Amex.

 

Getting the following error. Not sure why it says FRANCE im the the UK!!!

 

We cannot connect to your account. Connecting with Intuit France SAS is not available in your region.

You will now be logged out of American Express account and returning to Intuit France SAS, where all use is governed by Intuit France SAS's terms and conditions and subject to its privacy and security policies and practices.

1 reply

C
Charies_M
September 23, 2022

Thanks for coming here with us, mdj101.

 

It will be my honor to help you reconnect your Amex car in QuickBooks Online (QBO).

 

Let's first verify which country does your QuickBooks account belong base on the domain or country code of the website extension.

 

Here's how:

 

  1. Go to the Gear icon.
  2. Under Your Company, select Accounts and Settings.
  3. Choose Company.
  4. Select Communications with Intuit.
  5. Click Marketing Preferences.

Below is a sample screen shot for QuickBooks Online with GB country code for United Kingdom.

 

If the country code you see is for UK and still getting the same message, then you'll want to reach out to our QuickBooks Team for further investigation. The instructions are outlined below:

 

  1. Go to the Help menu at the upper right.
  2. Type in your concern.
  3. Choose Live chat.

     

 

You can check out this article for our most updated contact information: Support hours and types.

 

Also, you might want to keep this article to learn more about managing and connecting your account in QBO: Find your bank or credit card account when you connect to online banking.

 

If you're seeing other code, you may need to subscribe to a QuickBooks Online UK version. You may need to sign up for QBO UK account. I'll show you how to do it through the steps below:

 

  1. Go to this link: https://quickbooks.intuit.com/choose-country/.
  2. Under Europe, choose United Kingdom.
  3. Click See plans & pricing button.
  4. You'll be routed to the different plans available in QBO.
  5. Choose a plan and click Buy now once you're ready.

If you have other questions on future tasks, feel free to access our Help Articles.

 

Visit us again if you need help or other questions connecting your Amex bank with QBO. It will be my pleasure to help. Stay safe and have a nice day.

E
eComputers
September 25, 2022

I have the same issue, contacted live Help, spent way to much time trying to fix it, but still unable to re-connect my cards to Amex and NO solution from QB 

G
GlinetteC
September 25, 2022

I know how important it is for you to reconnect your account, eComputers.

 

I've checked our record and found out that is a known issue, and our engineering team is already working on fixing the Amex connection issues.

 

I suggest contacting our technical support again to add your company to the notification list. This way, you'll receive an update once a fix is available. 

 

Please note our support hours to ensure they're available to assist when you call.

 

I'm also adding these helpful articles to guide you in managing your bank transactions:

 

Keep us updated if you have other concerns with QuickBooks or banking-related questions. The Community is always willing to back you up. Take care!

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