Hello HM-Bookkeeper-UK, thanks for posting on the Community
Checking your connection in the background, I can see the account was most recently showing a 324 error. This error means we can't find the account you set up when it tries to connect to your bank or credit card's website.
This can happen for a number of reasons, and may be because:
- Your bank or credit card company changed the account or moved it to a new server.
- Your bank or credit card company issued a new account or credit card.
- You have two accounts with the same name at the bank. In this case, you'll need to rename one of them. For example, if you have two accounts named "XYZ", then rename the other to "XYZ 2".
To troubleshoot, please try fully disconnecting and reconnecting the account in QuickBooks. Before you disconnect, review any remaining transactions in the for review tab and make note of the date of the last transaction downloaded. This will prevent you from downloading the same transactions twice when you reconnect your account.
To disconnect your account, select the pencil icon on the bank tile > Edit account info > Tick Disconnect this account on save > Save and close. You can then reconnect your account from the Transactions screen by selecting Connect account or Link account.
