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benstones999-hot
March 14, 2023
Question

Any ideas as to why that when I try split a transaction it shows "the amount remaining to match must equal zero" even though the balance is the correct amount?

  • March 14, 2023
  • 1 reply
  • 0 views
E.g £1500 has been paid that needs to be split over 2 invoices, when I try match against the 2 £750 invoices that is the message I get.

1 reply

G
GeorgiaC
March 14, 2023

Hi benstones999-hot, thanks for joining the Community - we're not aware of any specific issue for this, are you splitting the transaction on the app or web and do you receive the same message on more than one web browser? 🧐

B
benstones999-hotAuthor
March 16, 2023

On the app. We're able to split the transaction and find the matching invoices through the desktop, prior to this we have always been able to do it through the app.

G
GeorgiaC
March 16, 2023

Thanks benstones999-hot, is this happening for more than one transaction (that you're trying to split) and are you using the most recent version of the iOS or Android app? 

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