Skip to main content
A
accounts200
April 22, 2020
Solved

At the moment QB is rubbish. It keeps saying connection has expired for bank accounts despite connecting a dozen times. QB was good, but rubbish now.

  • April 22, 2020
  • 2 replies
  • 0 views
Original commenter did not share additional details
Best answer by MarsStephanieL

Hi there, ap71.

 

I'd like to ask what bank you are using so that we can verify and provide available workaround. For now, you can check their bank website if they're having maintenance updates.

 

Also, you can check the website's URL if it's they changed it. If that's the case, you can disconnect your bank with QuickBooks and reconnect it again to fix it.

 

You can check out this article to know more about the possible fix whenever you encounter a bank error: What to do if bank transactions won’t download or there's a bank error. It's intended for US users but also works in your region.

I'll be a few clicks away if you need anything else. Stay safe.

2 replies

A
ap71
April 22, 2020

Ditto, I have been having that since last week

Ontop the credit card is showing bank balance instead of the card balance!

Has anyone resolved this?

MarsStephanieL
MarsStephanieLAnswer
April 22, 2020

Hi there, ap71.

 

I'd like to ask what bank you are using so that we can verify and provide available workaround. For now, you can check their bank website if they're having maintenance updates.

 

Also, you can check the website's URL if it's they changed it. If that's the case, you can disconnect your bank with QuickBooks and reconnect it again to fix it.

 

You can check out this article to know more about the possible fix whenever you encounter a bank error: What to do if bank transactions won’t download or there's a bank error. It's intended for US users but also works in your region.

I'll be a few clicks away if you need anything else. Stay safe.

A
accounts200Author
April 22, 2020

We’re with Barclays, so there should be no issues. I have been trying this for a few weeks now. They are not doing maintenance. We’ve checked the URL and Barclays haven’t changed that.

 

Instead of sending me off to work out what the problem is with your software, why can’t you just fix your software to work like it did when we first subscribed to it.

 

The problem is your end, so please just fix it.

    L
    Lighthouse2
    August 16, 2020

    I'm with Lloyds and i've tried disconnecting and re connecting, follow all the security links etc from the bank. Quickbooks still will not connect! So frustrating ! 

    Anyone got it fixed ? 

    Rose-A
    Rose-A
    August 16, 2020

    Hi, Lighthouse2.

     

    Let me help you go over to your account and have it reconnected with QuickBooks Online. As an initial step, let's verify if you can log in to your bank's website through the URL that it has provided for online banking.

     

    If you're able to log in, make sure to use the same URL when reconnecting your account in QuickBooks Online. Here's how:

     

    1. Go to the Banking menu.
    2. Select the Add account button.
    3. Past your bank's URL in the Connect an account search box (example: http://www.chase.com).
    4. Enter your User ID or Email and Password.
    5. Click Continue.
    6. Follow the steps to successfully connect your bank.

    Once connected, QuickBooks will automatically download your most recent transactions. After that, I recommend editing, assigning, and categorising your transactions. Also, you can match them to the existing entries in the software. Just go to the For Review tab from the Banking menu. Doing so will help you ensure the accuracy of your financial records.

     

    However, if you're still unable to reconnect your account, I'd suggest getting in touch with our QuickBooks Online Support. Unlike in this public forum, they have the tools required to perform any escalations in the system whenever necessary on your behalf.

     

    I've got your back if there's anything else I can help with online banking or anything in QuickBooks. Have a good one.

    Terms & ConditionsAccessibility statement