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5 replies

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GeorgiaC
January 3, 2023

Hi maxine-sandland-, thanks for joining the QB Community. What bank provider are you attempting to connect to, and do you receive any specific error code or message when linking this? 🧐

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Bilbo666
January 3, 2023

All bank accounts not updating for last 24 hours. No error message, just spinning circles.  This is the same in all three QBO accounts.

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GeorgiaC
January 3, 2023

Hi Bilbo666, thanks for joining this thread. As we don't currently have any reported issues with this, please log into QuickBooks via an incognito browsing window and click the update button on the banking page to manually refresh this. If the accounts do not update from here, please reply with the name of the bank provider(s) that you're experiencing issues with so that we can check this further. 

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LeeLee8
February 24, 2023

I have been trying to update my account for a week or so now and it is not authenticating, I have tried dark mode, I have tried to re add my account but nothing is working. The account is lloyds, has anyone else had this problem, can someone please help. Is there another business similar to Quickbooks that is better because this is causing a problem for me. Thanks in advance.

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LeeLee8
February 24, 2023

I have also tried to get help via customer service chat but there doesn't seem to be anyone available.

MJoy_D
MJoy_D
February 24, 2023

I can help you with resolving the error you're having when trying to connect to your bank, @LeeLee8.

 

Can you tell me more about the error you're having when trying to reconnect your bank account? That will help me provide an accurate solution to the concern you're having. 

 

There's an ongoing issue when trying to reconnect Lloyds Bank after 90 days of re-authorization. The option to select which bank to choose is greyed out. 

 

You can reach our Customer Support for QBO by going to the Help icon at the top right of the account. Then, let them add you to Investigation No. 82432.

 

Follow the steps below: 

 

  1. Go to the Help icon to connect to a live support agent. 
  2. Provide us with some information about your concern.
  3. Select the Contact Us button and provide some details about this concern, then on the Let's talk button. 
  4. You'll now be provided options on how to connect to our Customer Support.

 

Check this article for more information about the different types of support we offer and their availability: QuickBooks Online Support.

 

While we're still working on a fix, you can manually add your bank transactions through the WebConnect process. Here's more information about downloading the transactions from the bank. Then, upload the file to your account: Manually upload transactions into QuickBooks Online.

 

Please know that you can always drop by here if you need any help with your bank account. I will be happy to assist you further. Have a wonderful day!

H
how to mark self employed wage
June 29, 2023

I am also experiencing this issue with my bank account not updating since or being linked since quickbook update. This is now over a week no update available and no normal button on quickbooks to say there is an issue and update the bank link - not very professional since I need to send out receipts to clients and update my books which normally do not have a problem with. Whats going on can someone advise please?

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GeorgiaC
June 29, 2023

Hi there, thanks for notifying us that you're also experiencing this issue. Can we check which bank provider you're with and if you're updating the account on the app or web? 

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Loriburge
January 26, 2024

I am with First National Bank of Omaha and it hasn’t updated for 9 days.  All other accounts are updated.  There are no errors and I have pushed the update button multiple times. 

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clahoda
January 26, 2024

My banking links had an error about a week ago, messages indicated Quickbooks was working on it.  The issue was corrected but I've had no new transactions coming into my account for days, tried unlinking and relinking the accounts several times now.   Support has not been much help.

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IrizA
January 26, 2024

I see the challenges you're experiencing as you update your bank, Loriburge, and clahoda.

 

Since you've mentioned that you already tried to update your banks, unlink, and relink it to QuickBooks Online, it's best to sign in to your bank's website. If everything's working well yet you still can't update your account in your QuickBooks Online account, I suggest using other supported web browsers or private browsers. This way, it'll rule out any browsing history or cached files causing the problem. Here are the shortcut keys for accessing private browsers:

 

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Microsoft Edge: press Ctrl + Shift + N
  • Safari: press Command + Shift + N

 

If the issue persists, I recommend contacting our online support. This way, this matter will be investigated as soon as possible. You may contact them using this link: https://quickbooks.intuit.com/uk/contact/

 

In the meantime, you can manually upload transactions into QuickBooks Online. 

 

Let me know how it goes as you contact our representative or ask us anything regarding with QuickBooks-related concerns by leaving a comment. We're always around if you need further assistance or if you have further information regarding this. 

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