Bank account reconnect failed - I follow the instructions to reconnect to bank and get big green tick to say connected - but back on the QB banking page, no change

Hello there, Annalouise.

I appreciate all your efforts in trying to re-establish the connection of your bank account. Let’s open QBO using private browsing or incognito window. Then clear the cache to improve its overall performance. These steps can help identify if this is a webpage issue.

Here’s how to bring up a private browser:

• Google Chrome, press CTRL+ Shift + N
• Mozilla Firefox: press CTRL  + Shift + P
• Safari: press Command + Shift + N

Then connect your bank using this session and make sure to select the correct one. If this works, clear the cache of your regular browser. This will remove your browsing history and help you start with a clean slate.

However, if you encounter any errors, here’s an article that solutions on how to resolve them: Open Banking connection errors.

For additional resources, the following guide contains solutions on how to fetch the latest entries: What to do if you get a bank error or can't download transactions in QuickBooks Online.

Visit the Community again if you need further assistance when working in QuickBooks. I’m always ready to lend a helping hand. Have a good one.