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Lyn Reeves
July 27, 2023
Question

Bank connections

  • July 27, 2023
  • 1 reply
  • 0 views

I had an error 390 on our accounts so I disconnected all.  When trying to re-connect with Santander the following message appears

 

To enable connections to banks with multicurrency you must first set up multi-currency in your chart of accounts.

 

We only use Stirling £ so don't want to set up multi currency.  Is there a way around this.

 

Thanks

Lyn

1 reply

E
emmam6
July 27, 2023

Hello Lyn, thanks for making us aware of the difficulty you're facing with reconnecting. We've checked and we have had no other reports of Santander users receiving the same message. Can we ask you to sign into Santander Online and check if there are any messages in the personal section for you to confirm or read? It is possible a change in Santander terms has meant you need to confirm something before the 3rd party connection can be resumed.

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