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cherry59
May 3, 2021
Question

Bank feeds

  • May 3, 2021
  • 1 reply
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Hi

I have a client who started a bank feed in October 2020. It downloaded a lot of duplicate entries to review but we 'excluded' them on the review page so all good.

Three months later the bank feed has been updated as suggested by Quickbooks but we now have almost 6 months duplicate entries to review in a differently named bank account? The original bank account no longer appears on the dashboard as an account to review. Obviously something has gone wrong. Is there any way that we can just go back to the situation just prior to the bank feed refresh?? 

 

Many thanks for any suggestions you might have.

1 reply

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payment after leaving
May 4, 2021

Hi cherry59 Are you able to locate the original bank within the chart of accounts? It could be that it was made inactive, if this is the case select the small cog above the word action, within the chart of accounts, and select include inactive.

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