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Laura2003
Mar 30, 2023 12:28 PM UTC
Question

Bank Reconcilliation question

How do I reconcile a day's banking when there has been a refund that day?  Also the refund in question may be from another day's sales.  Obviously the day's card sales don't match as the total is minus the refund, I know there is an option to add the refund but finding the initial sales to match is difficult and the refund option doesn't always work.  Any advice or help would be greatly appreciated

3 replies

Ashleigh1
Mar 30, 2023 4:20 PM UTC

Hello Laura2003, Thanks for posting on the Community page, you will have to record the refund to be able to finish off the reconciliation as it will not reconcile unless you have recorded everything in the account.

Laura2003Author
Apr 3, 2023 8:20 AM UTC

Hi Ashleigh

 I always record the refunds, so that's not the problem I'm afraid.  Thanks for getting back to me

Ashleigh1
Apr 3, 2023 9:42 AM UTC

Hello Laura2003, we would advise that you ring the support line so you can set up a screenshare with the agent so this can be looked into more for you. The number to ring is 0808 234 5337 line is open mon to fri 8am to 7pm. 

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