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March 22, 2024
Question

Bank sign in error 590

  • March 22, 2024
  • 3 replies
  • 0 views

I keep getting the following error when trying to reconnect my TSB bank accounts:

 

Something unexpected happened and we can’t connect to TSB Bank (UK) - Business Banking.

Try again in a few hours. (590)

 

Has been like it for a couple of weeks, anyone got any suggestions?

3 replies

March 22, 2024

Try opening your QBO account on any private/incognito browser. If the same problem persists, use one of the converter tools (e.g csv2qbo @ $60 one time license) as a workaround.

https://www.moneythumb.com/?ref=110

 

 

March 22, 2024

Hi Phil102, thanks for reaching out to the Community 

 

We're not aware of any current issues with TSB accounts in QuickBooks. 

 

Error 590 typically doesn't last more than 48 hours and should self-resolve on its own. If the error persists, it may be a sign that the 90-day Open Banking authorisation period between your bank and QuickBooks has expired.  

 

You can reconnect your account to re-authorise the connection. To do this, take note of the date of the last downloaded transaction in your Categorised bank tab. This will prevent you from downloading the same transaction twice when re-connecting. 

 

Then, go ahead and disconnect the account (from the bank page, select the pencil icon above the bank balance and select > Manage account > Tick disconnect this account on save > Save). Once disconnected, select Link account on the bank dashboard to re-connect.  

 

If you need any further support after checking these steps, please get back in touch below!

May 16, 2024

We've had this for weeks with one of our Co-operative accounts. The other 2 accounts aren't working properly and pulling information for the one account into all 3? Apparently it's being looked at but communication is awful

May 16, 2024

Hello and welcome to the QuickBooks Community, JMA3

 

Thanks for letting us know that you're also experiencing the 590 error with the Co-operative Bank in QuickBooks. 

 

From checking, I can see that your case is with one of our customer success experts who are looking into the cause of the misdirected bank transactions. We apologise for the time that this has taken so far and have requested that an update be sent to you via email. 

 

Thank you for reaching Intuit QuickBooks Community for support today, and we hope that this is resolved for you soon. If you have any other queries, please don't hesitate to get back in touch. 

May 28, 2024

I am also having problems connecting TSB accounts. I have reconnected last week and authorisation has lapsed again already. I have 2 business accounts with a shared log in and can only link one at a time...very frustrating.