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September 1, 2024
Question

Bank transfer between 2 accounts shown twice in the Trial Balance. Some show as paired when I reconcile the bank accounts, but others for some reason don't?

  • September 1, 2024
  • 1 reply
  • 0 views
a transfer from one of my bank accounts to another when I reconcile each bank account and show them as a transfer they appear as 2 entries in the Trial Balance Report and therefore showing an incorrect balance. How is this fixed?

1 reply

MsNorthPND18
September 2, 2024

Hello, tanahmed01.

 

This can be possibly caused by the browser as too many cached files can sometimes affect the program's behavior. I'm here to guide you through the troubleshooting steps.

 

For now, I suggest using a private window to help find the problem, since it won't save any extra files.

 

In the meantime, you may perform basic troubleshooting to determine if the issue is related to your browser. To begin, please open an incognito window to prevent your browsing history from being saved. You can use the following keyboard shortcuts based on what type of browser you're using:
 

To open an incognito window, you can follow these keyboard shortcuts:

 

  • Press keys: Ctrl + Shift + P (Mozilla Firefox & Microsoft Edge browser)
  • Press keys: Ctrl + Shift + N (Google Chrome browser)
  • Press keys: Command + Shift + N (Safari browser)

 

Feel free to explore this article for more information on how to delete invoices and other transactions: How to void or delete an invoice or other transactions.

 

For future reference, you'll be able to find more information about reconciling accounts in the following article: Reconcile an account in QuickBooks Online

 

In addition, to learn what to do if QuickBooks Online doesn't match your bank statement at the end of a reconciliation: Fix issues at the end of a reconciliation in QuickBooks Online.

 

Feel free to come back anytime. We are here to assist you, especially with any reconciliation problems. Take care of yourself.