Banking - cannot connect to my bank account as states I am already logged in to bank account

Hi SarahCRS.

Thanks for reaching out to he Community. Hopefully I can help.

If you are getting an error message saying you are still logged into another device I would recommend logging into any other device you might have used previously and logging out through the menu. Often people will simply allow their account to time out and log them out automatically from their device, while this would log them out it can still leave cookies that don't officially break the sign in connection.

Once this has been done I would go back to basic troubleshooting. This would be a case of clearing the cache and cookies and completely restarting the internet browser you are using to log in. Once this has been done if you go into the Banking page and click on the Pen icon in the top right of the banks box, you will have an option that says 'Edit Sign in info'. If you follow these steps it will completely reset the banks connection with QuickBooks.

As an alternative you would have the option to upload a csv file that you can download from your banks website. This will allow you to manually upload the transactions through QuickBooks on the Banking page.

Let me know if you are still having problems and I can look into this further :)