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EPDS
May 31, 2018
Question

Banking Error 102 is this linked to GDPR?

  • May 31, 2018
  • 2 replies
  • 0 views

For the last six days I have been unable to download banking information from my Santander account.  I have spoken to a friend who is experiencing the same issue with NatWest and a local firm of accountants have also reported issues.

 

I have logged a call which is being treated as a local to me issue although the suggestions made have not resolved it (clear cache).

 

Looking at the time this occurred is this linked to GDPR and when will Quickbooks issue a statement saying they are having problems?

 

Anyone else having something similar?

    2 replies

    A
    Anonymous
    May 31, 2018


    Hi EPDS,

     

    Welcome to Community.

     

    The error that you have experienced with Santander is actively being investigated by our Banking team and we have created a Community article where we will post live updates on the error to keep all customers updated.

     

    Rest assured that the timing of the error and GDPR is purely coincidental and not connected.

     

    This is being worked on as the highest priority to resolve and have customers accounts updating as designed.

    R
    RMJCPA
    May 31, 2018

    Yes.  I have been having this issue for about two weeks now.  I have chatted/screen shared/called Quickbooks online several times.  My case has been escalated only to get an email from them saying it's me.  

     

    I am a CPA and have a number of clients using QBO.  It's not me.  

      A
      Anonymous
      May 31, 2018

      Hi RMJCPA,

       

      Is the error showing for Santander UK or Natwest Business Bank UK?

       

      If you can let me know by return, we can get this resolved for you.

      R
      RMJCPA
      May 31, 2018

      It is with Huntington Bank.  Thanks.

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