I received an email a while ago stating that the banking system with HSBC specifically we wouldn't need to re-authorise every 90 days after the 19th of October. I've now had to re-authorise twice in two weeks!
Although not time consuming could this be another Intuit false promise?
So you don't know why the HSBC bank account are repeat requesting to reconnect? So if you don't know why would the person on the end of a telephone line know, This obviously isn't anything locally otherwise it wouldn't have asked me to reconnect on two different devices would it?
The question is. HAS this new method been enable with HSBC by INTUIT and HSBC? Or is it another fake news email I originally received? Can someone actually answer the question rather than copy and paste a reply?
Hi Mark, so we have been updating the system and we have been moving banks over to a new migration path for authorization. So what does this mean, it means that customers will still need to provide their explicit consent with their bank when they first set up a new bank connection in QuickBooks. However, on day 90, rather than re-authenticating the connection with the bank, customers only need to re-confirm your consent with QuickBooks and we'll take care of the rest. So due to the changes happening that will be why it is asking you to reauth the bank but going forward you should not have any more problems.
So to answer your question it is the banks asking for the change not us, this link tells you more here. We just implemented it based on the compliance requirements. The whole reason for the change is to make the reauth process easier and less time consuming. Yeah there might have been some teething problems to start like you are currently experiencing , but going forward the whole thing will be a definite improvement in the customer experience.
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