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Andscaper
April 27, 2018
Question

Banking reconciliation problems

  • April 27, 2018
  • 1 reply
  • 0 views

Hi, I had some trouble with the banking reconciliation page, I tried to uninstall and then reinstall the linked bank account and now there are two entries on the banking page for every transaction in the actual bank, ie there are duplicates. I obviously want to reconcile the bank but have 350 or so duplicates which is throwing teh bank out considerably. Any suggestions? Thanks. 

    1 reply

    AshH
    AshH
    April 30, 2018

    Hi Andscaper.

     

    Thanks for getting in touch.

     

    Would I first be able to confirm if the duplicates have already been added to your QuickBooks or are they just showing as duplicates on the In Review page?

     

    If the duplicate transactions are only showing as being In Review while the originals have already been added to your QuickBooks you can tick the boxes to the left of those transactions and mark them as exclude. This would just make sure that the duplicate transactions do not get added to your QuickBooks.

     

    Alternatively, if both the originals and duplicates have already been added to your QuickBooks, you will have the option to Undo the duplicates from the In QuickBooks page. This will move those transactions out of your QuickBooks and back into review and allow you to exclude them.

     

    And as a final alternative, as long as you are sure the transactions are duplicates you would have the option to delete the transactions from the Chart of Accounts, Account History. (Be warned however if non duplicate transactions are deleted then this can throw off the totals of Reconciles.)

     

    Let me know if you are still having problems and I will be back in touch.

     

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