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Clare67B
October 11, 2019
Question

Banking screen showing wrong banking transaction amount

  • October 11, 2019
  • 1 reply
  • 0 views

There are a couple of entries showing on the banking page (for review) which have incorrect amounts pulled through from the bank (rounded to the nearest £s). However, on the bank account history screen, the amounts are showing correctly. This has only happened to a couple of transactions, not all.

 

Why please do I have two different figures depending on which screen I'm looking at and how do I correct the incorrect ones on the banking screen?

1 reply

G
GeorgiaC
October 11, 2019

Hi Clare67B,

 

The transactions showing on the For-Review tab should show the same amount as in your online bank as the data is pulled directly from the bank and should not round.

 

First, please check that this is not a display issue caused by a browser issue by clearing the cache on the browser you are using following our guide here.

 

If this does not resolve, please provide a screenshot showing the transactions in the for-review tab and a screenshot of the same transactions in your online bank statement, covering any sensitive information. If you would prefer you can contact us with this in a private FaceBook or Twitter message (@QuickBooks UK) and we'll pick up with you there.

 

Thanks

B
Best honey
July 24, 2020

Hi,

 

I'm even worse, they show a deposit instead of expense. 

G
GeorgiaC
July 24, 2020

Hi Best honey, 

 

Thanks for joining this thread. Do you have the bank connected through a live feed or did you upload these transactions through a CSV file? 

 

What type of bank account is this (e.g. current account or credit card)? 🧐

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