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gtolee27
April 24, 2018
Question

Banking will not update - gives me different errors every time I try - so I disconnected account

  • April 24, 2018
  • 1 reply
  • 0 views

Banking will not update throws me back to different errors each time 105/107/106 etc

either signed in to another device

banks down for maintenance etc

 

I even opened it in a private browser cleared cache etc still nothing.

so i disconnected hoping it would solve it made it worse!

 

Now i have been trying to reconnect the account for 2days still no avail.

It throws me back to your logged in on another device which i am certainly not.

The natwest bank is down for maintenance ive called the bank it is not.

 

I need to access and update this account everyday this a nightmare,maybe i need to find another provider for this service as this is getting ridiculous it has not been updated for 5 days now.

 

    1 reply

    AshH
    AshH
    April 25, 2018

    Hi gtolee27.

     

    Thanks for reaching out to the Community. I do understand the frustration of your bank account not updating especially when this has been going on for 2 days and you've tried so much to resolve the issue.

     

    If you are primarily getting the error message that you are logged on another device then there are a few things I would recommend. I know you've tried some of these already but please try them all in the following order to achieve success.

     

    I wouldn't firstly recommend logging into your Natwest bank account directly on another device and once logged in, to log out again through the Natwest menu. Many people will just leave their bank to time out and log them out automatically but this can sometimes leave cookies that doesn't fully register the sign out. For this reason, sign in and sign out through the menu.

     

    Once this has been done you would need to wait between 30mins and 60mins for the logout to be confirmed and no other connections to be established. This step is important to being able to connect through QuickBooks.

     

    I would then recommend clearing the cache and cookies and completely restarting whichever internet browser you use to run QuickBooks. One this has been done, log into your QuickBooks and go to the Banking page so we can reset the banking connection.

     

    From here click on the Pen icon in the top right of the box with your listed bank account and click on Edit Sign in Info. Fill out the information and re-establish the connection between your bank and QuickBooks.

     

    When this has been setup and reconnected the bank should now have updated.

     

    I do understand the frustration of the bank account not updating but I will also mention the option of being able to upload a csv file of transactions that you can download from your banks website. You will be able to upload this through QuickBooks on the Banking page. Please let me know if you are still having problems and I will be back in touch.

    C
    ChristopherHall
    April 26, 2018

    Hi,

     

    I am having the same issue, also with NatWest.

     

    I have tried disconnecting my bank (as that is what I was told to do) and now cannot reconnect.

     

    Also been happening for over 5 days.

     

    Chris

    AshH
    AshH
    April 26, 2018

    Hi ChristopherHall.

     

    I do understand the frustration of the account connecting. We have had a few connection issues with Natwest at the moment which is being dealt with by our engineering team. We hope to have this resolved soon.

     

    In the meantime I would recommend following the steps I have listed above to try and make the initial connection, particularly clearing the cache and cookies.

     

    As a workaround there would still b the option of downloading a csv file of transactions from your banks website, this can usually be found under the 'Statements' section of your banks website. You will then be able to upload the file into QuickBooks Online through the banking page. This will upload the transactions into the review state allowing you to manage the transactions accordingly. This can still be done even if a bank account is not currently connected.

     

    Please be aware our banking team are working on correcting the issue urgently and we hope to have this back up and running soon.

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