Skip to main content
1
193514713098469
November 26, 2018
Question

Barclays bank feed keeps disconnecting

  • November 26, 2018
  • 1 reply
  • 0 views

I have to keep reconnecting my Barclays bank feed to my Quickbooks account. I didn't have to do this whilst I was using Xero, and quite frankly, it's a pain to have to keep doing. Is there any way around this, please?

    1 reply

    R
    Rasa-LilaM
    November 26, 2018

    Hey there, 193514713098469.

     

    Thanks for letting me know about the bank feed issue you’re currently experiencing with Barclays. Let me help get your bank account connected to  QuickBooks Online.

    To begin, let's access your account via Incognito window or InPrivate Browsing. It does not store data, which makes it a good place to start to see if there are any issues with the browser.


    Here’s how to open a private window:

     

    • For Chrome press Ctrl+Shift+N.
    • For Internet Explorer or Firefox, press Ctrl+Shift+P.
    • For Safari, hold down Command+Shift+N.


    Next,clear the browser’s cache. Doing so will remove the unnecessary files from that browser which causes odd behaviors. If you’re still having difficulties connecting your bank, please see this article for more troubleshooting steps: Fix online banking errors in QuickBooks Online.


    If none of these suggestions work, I recommend contacting our QuickBooks Online Support Team for help with checking the online banking setup. They'll help make sure to re-establish the connection so you can start accepting downloaded transactions.

     

    To contact support:

    1. In your browser, enter this link: https://quickbooks.intuit.com/uk/contact/.
    2. On the Contact QuickBooks page, go to the Help and Support section.
    3. Choose QuickBooks Online to see the phone number.


    In the meantime, you can bring transactions into QBO by using the WebConnect feature.

     

    Reach out to me directy if you have concerns about working in QBO. I'll be happy to lend a helping hand. Have a good one.

     

    1
    193514713098469Author
    November 27, 2018

    Hi, 

    Thanks for the quick reply. I should perhaps explain things a bit more. I can connect my bank feed to Quickbooks, and it will import the bank transactions with no problem. The issue is that I have to re-connect the bank feed every day, rather than it remain permanently connected.

     

     

    C
    CharlotteM
    November 27, 2018

    Hi I am a book keeper and one of my clients, who is with Barclays, has this same issue.

    I do the clients books every month and as he doesn't have access to the internet he has to come to me to put in his bank security details to update the bank feed in QB's. It's a real pain in the bum!

    I was told by Quick Books support over the phone that until Barclays Bank does direct bank feeds this will be an issue.

      Terms & ConditionsAccessibility statement