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lj8
October 12, 2022
Solved

Barclays Bank feed not connecting Error 6013 - Sorry we were unable to complete your Open Banking request, please go back to your Third Party Provider.

  • October 12, 2022
  • 1 reply
  • 0 views
The bank feed expired for a client, they tried to reconnect the feed the normal way, when they did they ran into the above error message, I tried connecting on a different computer after clearing cache and cookies with the same result. this error occurs after we have logged into the account, on the screen in which you tick the accounts you want to link a bank feed to, but the bank accounts do not show only this message. I have also tried disconnecting the bank accounts and reconnecting them but I am getting the same error. any advice would be appreciated.
Best answer by GeorgiaC

Thanks lj8, errors appearing in the pop-up window are from the bank provider - in this case, we'd request that the client contacts their bank directly troubleshoot this. 🙇‍♀️

1 reply

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GeorgiaC
October 12, 2022

Hi lj8, thanks for your post - does the error message appear within QuickBooks, or on the banks website during the connection process? 

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lj8Author
October 12, 2022

Hi GeorgiaC,

 

the message appears on the banks website during the connection process at the point when you tick the boxes to select which bank accounts you wish to link to for bank feeds.

 

 

G
GeorgiaCAnswer
October 12, 2022

Thanks lj8, errors appearing in the pop-up window are from the bank provider - in this case, we'd request that the client contacts their bank directly troubleshoot this. 🙇‍♀️

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