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L
LCF2
August 20, 2020
Question

Barclays Bank live tile balance

  • August 20, 2020
  • 1 reply
  • 0 views

Hi Everyone, 

 

I've looked through all of the posts and completed all of the suggestions. I'm hoping that someone will be able to shed some light on this and point me in the right direction so that I can get the "live" bank balance on the tile to be correct.

 

Disconnecting the QBO and Barclays connection and trying to reconnect again to a deposit account which shows on the available list of accounts to link hasn't granted any correction. (A current account with the same bank and same way to connect shows the correct "live" bank balance on the tile).

 

When completing the reconnect the banner comes up connection successful, however the blue tile on the banking page shows Bank Balance at £0.00. This is incorrect, the bank register is correct however. Also there is a banner which stays with the warning about the Open Banking regulation required update to connection - which I do every time I press update. 

 

There are two separate companies that have the same problem with the Deposit account Bank balance on the Tile. (Both Barclays).

1 reply

A
Ashleigh1
August 20, 2020

Hi LCF2, 

 

Welcome to the Community page, 

 

When you disconnect and reconnect a bank account in Quickbooks, it can take up to 24 hours for than bank balance to show in Quickbooks, it doesn't show up straight away. Some times it will show it once the bank has done an update on the account it will then post it through to Quickbooks. 

L
LCF2Author
August 24, 2020
Hi, I waited until today to update here but the tile has not updated. There have been no further transactions on the deposit account so I would have have anticipated it to simply update to the correct balance given how many days it has been. It used to work in the same manner as the current account. Just update and the live balance would be correct. The account is on the list to be able to connect the bank to QBO so I don't believe there is a "compatibility" issue as I understand some accounts don't work being auto uploaded to QBO. The current account updates transactions and tiles correctly.
A
Ashleigh1
August 24, 2020

Hello LCF2, 

 

What happens if you click on the update button on the deposit account does it update the account and bring the balance up and transactions in for you. 

 

If you haven't yet tried could you please try the update button,

 

Let us know how you get on, please. 

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