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Barclays bank will not recconect to quickbooks. After spending hours on the phone to quickbooks they have agreed there is a problem. its been24 days

Forum|Forum|6 years ago
April 23, 2020
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QuickBooks Online

Best answer by Mark_R

So I’ve Reconnected through the banner about 50x

I spoken to a QuickBooks technician for about 90min ... & I’m still no further .

I think QuickBooks should give a time frame when this will be resolved .

it’s now been 27 days in this issue.

im

We value your time and your business, @sales154.

We've got an update from our engineers regarding the connection of Barclays bank to QuickBooks. And I'd be glad to share it with you.

The Barclays group banks performed a change to their Open Banking security profile which meant that any existing access tokens held by QuickBooks on behalf of its customers became invalid.

This does not affect the banking information we hold, or in any way affect the security of your data. The only action necessary is to reauthorise access to your account, and we can then continue accessing your bank information.

Also, to ensure you'll get an update to the status of the issue, I recommend contacting our Phone Support Team again. This way, they can add your company to the list of affected users and give this investigation number for easy tracking: INV-44222.

Thank you for your patience as we work for a fix. If you have any other questions, feel free to comment below. We're always here to help you. Have a good one.

A

Ashleigh1

Hello Sales154,

Welcome to the Community page,

Are you getting any error codes or messages when trying to reconnect your Barclays account?

S

sales154Author

No .

it takes me through the whole process & it seems it’s completed . But when I go back to banking it hasn’t updated

A

Ashleigh1

What accounts are they that you are trying to connect, are they saving or credit cards or main accounts?

C

Cambridge99

I've had the same problem. Three weeks ago the feed stopped working for my seven Barclays accounts and I had to go through the whole rigmarole of reconnecting. Despite being rewarded with a big fat green tick on my screen, when I return to the banking page I get the same message again saying I need to reconnect my accounts to comply with EU legislation. It's incredibly annoying and time-wasting. Downloading from Barclays into csv files and importing them is so very tedious and unreliable.

I called Barclays and they investigated their end, very patiently and thoroughly and concluded that the problem is with Intuit.

None of that helps others to fix the problem I know but you might just feel better knowing that you are not alone...

S

sales154Author

Really feel for you I know exactly how frustrating it is .

exactly the same with me & the big green tick .

just wondering has anyone tried deleting the account & reinstalling it into QuickBooks ? Does that help ? Can’t imagine it will but I can’t take the risk of deleting it & anything happening to my transactions .

IamjuViel

Hello, @sales154.

Barclays group banks performed an update with their Open Banking security profile. Thus, any existing access tokens held by Intuit on behalf of its customers became invalid. You'd still see the re-auth banner once you disconnect and reconnect your Barclay bank account with QuickBooks. I understand the impact of any delays in resolving this known on-going issue. Rest assured that our Product Engineers are currently working releasing a permanent resolution to this concern.

In the meantime, I'd recommend contacting our Customer Care team so you'd be added on the affected user's list. Just provide your name, email address and these investigations numbers: INV- 44222 and INV-45508. Once updates are released, it will be applied directly to your account. Also, you'd be notified via an email.

Here's how to contact us: