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M
MrsTat
March 10, 2020
Solved

Barclays connection expired but can't reconnect

  • March 10, 2020
  • 3 replies
  • 0 views

I have an alert on my quickbooks page that my Barclays connection has expired, so I click Reconnect, it takes me as far as the 'Consent to connect for 90 days' form, when I click Agree it opens a blank pop up window which eventually displays the usual message 'Hmm. We’re having trouble finding that site'.

Any ideas? I've tried turning off the block pop ups in my privacy settings and I've tried logging into my Barclays account.

Thanks!

Best answer by James Read

Hello again, Malcolm Howland. Thanks for the details. 

 

To get started, I'd like to verify if you have encountered an error message upon connecting?

 

In the meantime, we can perform manual refresh into your bank account to help us resolve the problem.

 

Here’s how:

  1. Go to the Gear icon on the upper right hand.
  2. Select Bank accounts.
  3. Click Refresh all.

Once done, check to see how it works.  However, if you're still unable to connect, I'd suggest reaching out to our Customer Care team. They have the necessary tools to pull up your account and investigate further the root cause of the issue. 

As always, if you have further questions, let me know by commenting below. I'm here for you. Have a great day!


 

For anyone else that experiences this issue (also with Barclays) - QBO support had no record of anyone else reporting this issue when I called on 14th April.

 

The instant fix is to disconnect each Barclays account and then reconnect.

 

As I have 6 QuickBooks accounts (for 6 different Ltd companies), and they all had the same issue, I asked support to log the issue. I have a ticket number so when it happens again in 90 days I can point to that.

 

 

 

 

3 replies

G
GeorgiaC
March 10, 2020

Hi MrsTat, 

 

To troubleshoot this, please try reconnecting the account by signing into an incognito window and enabling the pop-up windows. For best results with QuickBooks Online we recommend using Google Chrome - you can access the private browsing window here via the three dots in the top-right hand corner > 'New incognito window' on the drop-down menu. 

 

Please get back to us below if you are still unable to connect - thanks!

M
Malcolm Howland
March 16, 2020

Same problem, tried the incognito thing but still no help. 

Anybody actually go a fix for this 

 

P
payment after leaving
March 16, 2020

Hi Malcolm

 

What type of Barclays account are you attempting to update/connect?

M
Malcolm Howland
March 16, 2020

Was my standard business current account and it has been connected ok until it expired 

H
happyNot
May 1, 2020

Same problem as described none of the advice worked I don’t want to disconnect and reconnect my account as I am afraid that it will delete all of my transaction and I’m not gonna be spending weeks to get all the transactions back in order of date for this service to not have hassle with the accounting everything supposed to be done automatically

H
happyNot
May 1, 2020

It looks like my problem got solved after a short conversation with the support team apparently my bank requests to use a pinsentry  Card Reader ,If you choose a different option to login you’re not gonna get the right pop-up window to share your data with the QuickBooks app

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