Good day, Jill73.
It would be my pleasure to provide additional information about how you can undo bank reconciliation in QuickBooks Online.
The option to undo reconciliations is currently available for QuickBooks Online Accountant. To start over, I recommend seeking further assistance from an accountant with the said version and add them to your account.
In case you haven't invited anyone yet, please refer to the article below for the detailed instructions:
Invite or remove an accountant.
The support link below will also serve as your guide for the accountant that will be performing the undo process:
Undo your client’s reconciliations with QuickBooks Online Accountant.
Please feel free to get in touch with me here for any additional questions about reconciliation. I always have your back.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
