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October 28, 2022
Question

Can i register on line to reconnect my my account

  • October 28, 2022
  • 1 reply
  • 0 views
i have put my new debit card details in but keep having error code 81624

1 reply

Rubielyn_J
October 28, 2022

I can share some information regarding the error and help you reconnect your account, @rheidolpension2019.

 

Error Code 81624 refers to a failure to authorize a payment. This error usually happens when you enter an invalid address. In addition, the details you entered do not match the financial institution.

 

To fix this, let's ensure everything is correct. You might want to coordinate with your card provider to verify the details.

 

If the issue persists, I suggest contacting our Customer Care Team. They can pull up your account and do a screen-sharing session to identify the cause and investigate further. Here's how:

 

  1. Proceed to the Help menu, then click Contact Us.
  2. Type your concern in the box and tap Let's talk.
  3. Select either Get a call or Start a chat.
  4. Complete the required data and submit the request.

 

Additionally, I'm sharing these articles you can utilize to help manage your account and subscription:

 

 

Know that it's our priority that you get back to running your business in no time. If you have further concerns with adding your new debit card to QuickBooks, I'm always here to help. Keep safe!