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egavai
November 17, 2020
Solved

Can't connect my Lloyds accounts, this message keeps showing: Something unexpected happened and we can’t connect to Lloyds Bank Business Banking (UK) - Pre June 2020. Try again in a few hours. (590)

  • November 17, 2020
  • 2 replies
  • 0 views
Original commenter did not share additional details
Best answer by MaryLandT

Let me help ensure you're able to connect Lloyds Bank Business Banking (UK) to your QuickBooks Self-Employed (QBSE) account, egavai.

 

The error 590 is usually temporary that will resolve within 48 hours. You can wait for an hour and try to reconnect your account.

 

Here's how to connect Lloyds Bank Business Banking (UK):

 

  1. Click the profile ⚙ icon, then select Bank accounts.
  2. In the search box, enter the name or URL of your bank, and click Continue. 
  3. Follow onscreen instruction to link your account.
  4. When you’re ready, select Connect securely.

If the error persists, I recommend contacting our QBSE Support Team so they can create a case. And, send it to our Product Team to investigate what's causing the error.

 

In the meantime, you can manually import transactions to QuickBooks while we take a look at this issue.

 

Stay in touch with me on how this goes or if you need anything else aside from connection your bank. I'm always right here to help you.

2 replies

MaryLandT
MaryLandTAnswer
November 17, 2020

Let me help ensure you're able to connect Lloyds Bank Business Banking (UK) to your QuickBooks Self-Employed (QBSE) account, egavai.

 

The error 590 is usually temporary that will resolve within 48 hours. You can wait for an hour and try to reconnect your account.

 

Here's how to connect Lloyds Bank Business Banking (UK):

 

  1. Click the profile ⚙ icon, then select Bank accounts.
  2. In the search box, enter the name or URL of your bank, and click Continue. 
  3. Follow onscreen instruction to link your account.
  4. When you’re ready, select Connect securely.

If the error persists, I recommend contacting our QBSE Support Team so they can create a case. And, send it to our Product Team to investigate what's causing the error.

 

In the meantime, you can manually import transactions to QuickBooks while we take a look at this issue.

 

Stay in touch with me on how this goes or if you need anything else aside from connection your bank. I'm always right here to help you.

M
mollconsOLD
November 18, 2020

I am getting the same error when attempting to re-authorise the connection to our charity's Lloyds Business accounts over the last couple of days. I have now tried on THREE successive days and received exactly the same message.

 

Why is this happening?

 

I believe that I already performed this action about a month ago, so if true, then the interface to Lloyds Bank is probably broken.

E
EmmaM
November 18, 2020

Hello mollconsOLD, When you sign into Lloyds bank online do you show as connected to a third party? Can you try removing the connection on the online banking and then coming back to QB and re-updating? Do then get the same error?

M
MJWestern
August 2, 2022

I am having a similar issue with connection to my HSBC business account and its been going on now for about 4 months. I have on a number of occasions tried to use the online support service but get nowhere. i explain the issue and about 2 days later get an email to say my problem has been resolved but it hasn't. 

It is so frustrating. if i delete the app I will loose months of receipts and transaction information. please fix thius issue!!

it would be helpful to speak to a human being about this.

J
JamaicaA
August 2, 2022

I understand the importance of keeping your receipts and transaction information, @MJWestern. I also appreciate the things you’ve done so far to fix your bank connectivity issue.

 

Since you’re still unable to connect your HSBC bank account to QuickBooks Self-Employed, I recommend reaching out to our Support Team. They can create a ticket for you to re-investigate this matter further.  

 

Here’s how:

 

  1. Go to the Help icon.
  2. Select Contact Us.
  3. Enter your concerns, then click Continue.

In the meantime, you can manually add the transactions. Just make sure to use the .CSV format when you get transactions from your bank.

 

Once everything is good, you can reconnect your bank account in QuickBooks Self-Employed. This way, your transactions will be automatically imported into the program.

 

If you’re using QuickBooks Online, we have a newly reported issue about being unable to connect the HSBC account to the program. If so, you’ll need to contact our QBO Care Team so you’ll be added to the list of affected users. This way, you’ll be notified of the progress and learn when fix is available.

 

I’ve added these references for your guide in managing your transactions:

 

 

Let me know if you have other concerns about your bank account or any banking concerns in Self-Employed. If you have questions on categorizing your transactions or managing reports, add the details to your reply and I'll help you out.

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