Question

Can't connect to Tesco Bank for over a week - Quickbooks support won't seem to help.

Forum|Forum|8 years ago
June 10, 2018
2 replies
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Is anyone else having problems connecting to their bank account? I've been trying for over a week to connect to my Tesco credit card and it just keeps coming back with an error. I've contact QB support and they can't help and have given me a US number to call which will cost a fortune!! Surely their must be a support in the UK?

J

JamesPaulE

Hello, SutcliffeMC.

We definitely don't want you to have this kind of experience. I'll provide you the details on what's going on with Tesco's online connection with us.

We have a reported issue with Tesco bank where users are unable to connect it to QuickBooks Online. According to our engineers, the problem is related to the changes made from Tesco. When a bank updates their system, this would often cause issues in the Banking page. We'll do our best to resolve this as soon as possible.

In the meantime, you can upload your bank transactions in QuickBooks Online. You can check the steps in the Upload or Import bank transactions section in this article: https://community.intuit.com/articles/1145233.

We do have support channels in the UK. You can find the contact number in this article: https://community.intuit.com/articles/1191876.

You can also post your questions in the QBCommunity page for further assistance.

If there's anything else you need help with, please let me know.

F

FCA

Any update on this issue?

JamesC

Hi FCA,

It's me again! :)

I've just made a phone call to my banking agent in our Tier 2 team, and got a update. We have attempted to apply a few fixes the last few days ago, so keep trying to update, clear cache and cookies and go into incognito window.

This is the same advice we've given previously, except we're asking that if any customers notice any behaviour different to normal in regards to this fault, to let us know straight away. That might be only a couple transactions coming through or a different error code than usual.

We are still working on the problem, but other than letting you know we've tried a couple things but have not seen solid, quantifiable fixes that won't cause problems later in the line - we don't have a great deal to update.

I've asked for a further update in time for the beginning of next week.

Thanks,

J

JamesPaulE

Hello, SutcliffeMC. Thanks for the input, JamesC.

I will follow up on the issue regarding Natwest and Tesco banks. I can't promise anything but I will let you guys know if there are any updates from our engineers.

Anyhow, have you tried uploading your bank transactions manually? For steps how, you can refer to my previous response in this thread.

I'll be in touch with you here.