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aim_des
February 5, 2023
Question

Can't Reconnect Bank Accounts

  • February 5, 2023
  • 1 reply
  • 0 views

Hi,

 

I have been trying for a week or so now to reconnect my bank accounts (RBS and Co-Op Business Bank) as the connections have expired.

 

When I try to reconnect I am taken to the page which allows me to choose which account I want to reconnect to, but when I hit the Connect button on the following page (which should take me to my bank's login page) nothing happens.

 

I have tried this process using both Firefox and Chrome (I have no pop-up blockers installed) and have also tried using an incognito tab to complete the reconnection, but all have been unsuccessful.

 

Can anyone offer any advice as this is becoming very frustrating.

 

Thanks in advance.

1 reply

Bryan_M
Bryan_M
February 5, 2023

Thank you for posting in the Community space, @aim_des.

 

We see that you've tried to perform some troubleshooting steps to fix your issue, and we sincerely appreciate that. Know that this issue has been raised with the engineering team who manage this product area for further investigation.

 

Currently, the investigation (INV-79249) is ongoing. Rest assured that our Engineering Team is dedicated to implementing a solution to fix this issue.

 

With this, I recommend contacting QuickBooks Self-Employed Support while the team is working toward fixing this issue. This will let them add you to those affected users, and you'll receive an email notification once an update is available.

 

Here's how:

 

  1. On the upper right route your cursor to the Help (?) icon.
  2. Below click Contact US.
  3. Inside the box of the prompt, What can we help you with? enter short keywords of your concern.
  4. Once done, click Continue.
  5. Choose either Chat or Callback.

 

You can click this link if you want to learn more about fixing bank errors 102 and 105.

 

The Community will always be here willing to lend a hand if you have additional questions about managing your bank's connectivity in QuickBooks Self-Employed. Take care and enjoy the rest of the week!

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