Question

Can't reconnect my Co-op Feed

Forum|Forum|2 years ago
June 27, 2023
3 replies
0 views

For the past couple of weeks I havent been able to connect to my Co-op account, it says the bank site is under maintenance. However it's been 2 weeks now and I can log on to my bank both on my app and online, and there are no issues. (hasn't been the whole time)

I tried disconnecting the bank and then reconnecting and now it says it's still under maintenance and I can't connect at all now.

Am at a loss at what to do.

Thanks

QuickBooks Self-Employed

A

Ashleigh1

Hello Amy Amelia Jones,

Welcome to the Community page.

Are you trying to do the Connection on the app version or the web browser version or on both? Are you trying to do this on your phone or laptop/pc or have you tried both?

A

Amy Amelia Jones Author

Hi,

Thanks, on my laptop using my browser. Still says it's under maintainance.

E

emmam6

Hello Amy, the issue with the Co-operative banking connection has been raised to our banking engineers who are currently working on a fix. We can add your company to those impacted and you will get an email updating you of the resolution.

J

Jonathan E

I'm also having the 105 error stating "The bank or account site is down for maintenance so we can't connect to it. Come back later and try again." I can see that this has been going on for some time - is there any news of a fix please QuickBooks?

A

Amy Amelia Jones Author

I've just had an email saying they will give another update on the 8th October. I haven't been able to use it since beginning of May. If they havent fixed it by the time I get back from holiday at the end of next week, I shall be leaving. Just to warn you. They keep telling me to import my transactions via a spread sheet, but I'm not redoing nearly 2 years of accounts, only for it to go wrong again or have to redo it with another company.

Good luck!

N

Nick Kindon

My Coop account has not connected to my QB account since last July. I keep talking to QB and they keep on getting their engineers to look into it. And they have not been able to fix the problem in nearly a year. I am so frustrated with this situation. My accounts are now in such a mess with having to remember to download my CSV files from the bank, converting them on my computer before entering them into my QB account. What I find is the most annoying part of this is that QB says it’s the banks fault but Co Op says it’s QB’s fault. What a miserable experience this company is giving me.

J

James_AL

Thank you for getting in touch with this and how important it is for you to connect your Co-op bank in QuickBooks Online, Nick.

I would recommend contacting our Customer Support team. They are dedicated to assisting and will surely help you make a follow-up on your case. Rest assured, they are working diligently to provide you with the latest updates and information regarding your account.

Here's how:

Sign in to your QuickBooks Online company.
Select Help (?).
In QB Assistant, simply enter your topic or question to receive assistance.
In Search, select Contact Us to connect with a live support agent.
Please select a method to get in touch with us:
- Start a chat with a support expert. Live chat all day, M-F.
- Ask the community to get help from businesses like yours.
- Call us. M-F, 8:00 AM to 10:00 PM, and S-S, 8:00 AM to 6:00 PM.

In addition, it is recommended that you refer to the associated article for further information regarding the topic at hand: QuickBooks Online Support.

You might find it helpful to know that there's an article you can click on for future reference. It explains how to do what you're seeking to do. Reconcile an account in QuickBooks Online.

Please do not hesitate to post your inquiries related to QuickBooks in this thread. I will be available to provide assistance and help you in resolving any issues you may encounter.

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